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~subject:"Hotel industry"
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Subject
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Hotel industry
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Service quality
6,903
Dienstleistungsqualität
6,676
Relationship marketing
6,190
Beziehungsmarketing
6,145
Consumer behaviour
6,077
Konsumentenverhalten
5,910
Customer service
3,468
Kundenservice
3,075
customer satisfaction
1,299
Satisfaction
1,126
Online-Handel
1,119
Online retailing
1,116
Job satisfaction
1,078
Arbeitszufriedenheit
1,077
Qualitätsmanagement
975
Quality management
947
Electronic Commerce
934
Deutschland
933
Emotion
909
Germany
904
E-commerce
895
Urlaubsverhalten
894
Holiday behaviour
893
Beschwerdemanagement
880
Complaint management
877
Einzelhandel
775
Retail trade
772
Vertrauen
745
Confidence
744
Brand image
694
Tourism
693
Hotellerie
687
Markenimage
687
Brand management
681
Markenführung
672
Tourismus
671
Verbraucherzufriedenheit
661
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Online availability
All
Undetermined
374
Free
86
Type of publication
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Article
632
Book / Working Paper
61
Type of publication (narrower categories)
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Article in journal
598
Aufsatz in Zeitschrift
598
Aufsatz im Buch
29
Book section
29
Graue Literatur
7
Non-commercial literature
7
Thesis
6
Case study
5
Fallstudie
5
Hochschulschrift
5
Arbeitspapier
4
Conference paper
4
Konferenzbeitrag
4
Working Paper
4
research-article
4
Aufsatzsammlung
2
Bibliografie enthalten
2
Bibliography included
2
Interview
1
review-article
1
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Language
All
English
672
German
20
Italian
1
Author
All
Han, Heesup
24
Torres, Edwin N.
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Yu, Jongsik
6
Caber, Meltem
5
Cobanoglu, Cihan
5
Dedeoğlu, Bekir Bora
5
Lee, Jin-soo
5
Schegg, Roland
5
Sparks, Beverley
5
Xu, Xun
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Ariffin, Ahmad Azmi M.
4
Fu, Xiaoxiao
4
Hu, Feng
4
Jeong, Miyoung
4
Karatepe, Osman M.
4
Kim, Seongseop
4
Radojevic, Tijana
4
So, Kevin Kam Fung
4
Stanic, Nenad
4
Stanisic, Nemanja
4
Teichert, Thorsten
4
Al-Ansi, Amr
3
Assaker, Guy
3
Berezan, Orie
3
Bilgihan, Anil
3
Bulchand-Gidumal, Jacques
3
Chen, Po-Ju
3
Cheng, Mingming
3
Choi, Hyeyoon
3
Dabestani, Reza
3
Fong, Lawrence Hoc Nang
3
Fongsuwan, Wanno
3
Gille, Claudia
3
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Published in...
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International journal of hospitality management
129
International journal of contemporary hospitality management
51
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
33
Journal of travel and tourism marketing
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Tourism management perspectives : TMP
11
Journal of hospitality and tourism insights
10
Journal of retailing and consumer services
10
International journal of leisure and tourism marketing : IJLTM
8
The service industries journal
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Enlightening tourism : ET ; a pathmaking journal
5
Journal for global business advancement : JGBA
5
Journal of Islamic marketing
5
The journal of services marketing
5
Tourism and hospitality research : THR
5
International journal of business and economics
4
International journal of services and operations management : IJSOM
4
International journal of services, economics and management
4
Tourism and hospitality research : the surrey quarterly review
4
Tourism review : the official journal of the AIEST
4
Administrative Sciences : open access journal
3
Economic research
3
International journal of productivity and quality management : IJPQM
3
Inventi impact: service sector
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business research : JBR
3
Journal of revenue and pricing management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The IUP journal of marketing management : IJMM
3
Total quality management & business excellence
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism economics : the business and finance of tourism and recreation
3
Advances in hospitality and leisure
2
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
2
Cogent business & management
2
Cornell hospitality quarterly : CQ
2
Global business and finance review
2
International Journal of Contemporary Hospitality Management
2
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ECONIS (ZBW)
687
Other ZBW resources
5
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1
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1
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
2
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
3
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
4
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
5
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
6
Critical antecedents to service recovery performance : some evidence and implications for service industry
Daskin, Mustafa
;
Yilmaz, Ozgur Devrim
- In:
International journal of management practice : IJMP
8
(
2015
)
1
,
pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
Saved in:
7
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
8
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
9
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
10
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
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