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~subject:"Hotellerie"
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Subject
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Hotellerie
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,855
Dienstleistungsqualität
6,628
Relationship marketing
6,143
Beziehungsmarketing
6,098
Consumer behaviour
6,020
Konsumentenverhalten
5,853
Customer service
3,451
Kundenservice
3,058
customer satisfaction
1,295
Satisfaction
1,114
Online-Handel
1,111
Online retailing
1,108
Job satisfaction
1,064
Arbeitszufriedenheit
1,063
Qualitätsmanagement
974
Quality management
946
Deutschland
932
Electronic Commerce
931
Germany
903
Emotion
901
E-commerce
892
Urlaubsverhalten
882
Holiday behaviour
881
Beschwerdemanagement
873
Complaint management
870
Einzelhandel
773
Retail trade
769
Vertrauen
737
Confidence
736
Hotel industry
686
Brand image
683
Tourism
682
Brand management
676
Markenimage
676
Markenführung
667
Verbraucherzufriedenheit
661
Tourismus
660
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Online availability
All
Undetermined
365
Free
82
Type of publication
All
Article
620
Book / Working Paper
60
Type of publication (narrower categories)
All
Article in journal
591
Aufsatz in Zeitschrift
591
Aufsatz im Buch
29
Book section
29
Graue Literatur
7
Non-commercial literature
7
Case study
5
Fallstudie
5
Hochschulschrift
5
Thesis
5
Arbeitspapier
4
Conference paper
4
Konferenzbeitrag
4
Working Paper
4
Aufsatzsammlung
2
Bibliografie enthalten
2
Bibliography included
2
Interview
1
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Language
All
English
659
German
20
Italian
1
Author
All
Han, Heesup
24
Torres, Edwin N.
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Yu, Jongsik
6
Caber, Meltem
5
Cobanoglu, Cihan
5
Lee, Jin-soo
5
Sparks, Beverley
5
Xu, Xun
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Ariffin, Ahmad Azmi M.
4
Dedeoğlu, Bekir Bora
4
Fu, Xiaoxiao
4
Hu, Feng
4
Jeong, Miyoung
4
Karatepe, Osman M.
4
Kim, Seongseop
4
Radojevic, Tijana
4
Schegg, Roland
4
So, Kevin Kam Fung
4
Stanic, Nenad
4
Stanisic, Nemanja
4
Teichert, Thorsten
4
Al-Ansi, Amr
3
Assaker, Guy
3
Berezan, Orie
3
Bilgihan, Anil
3
Bulchand-Gidumal, Jacques
3
Chen, Po-Ju
3
Cheng, Mingming
3
Choi, Hyeyoon
3
Dabestani, Reza
3
Fongsuwan, Wanno
3
Gille, Claudia
3
Grobelna, Aleksandra
3
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Published in...
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International journal of hospitality management
125
International journal of contemporary hospitality management
51
Journal of hospitality marketing & management
47
Journal of travel and tourism marketing
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Tourism management perspectives : TMP
11
Journal of hospitality and tourism insights
10
Journal of retailing and consumer services
10
International journal of leisure and tourism marketing : IJLTM
8
The service industries journal
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Enlightening tourism : ET ; a pathmaking journal
5
Journal for global business advancement : JGBA
5
Journal of Islamic marketing
5
The journal of services marketing
5
Tourism and hospitality research : THR
5
International journal of business and economics
4
International journal of services and operations management : IJSOM
4
International journal of services, economics and management
4
Tourism and hospitality research : the surrey quarterly review
4
Tourism review : the official journal of the AIEST
4
Administrative Sciences : open access journal
3
Economic research
3
International journal of productivity and quality management : IJPQM
3
Inventi impact: service sector
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business research : JBR
3
Journal of revenue and pricing management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The IUP journal of marketing management : IJMM
3
Total quality management & business excellence
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism economics : the business and finance of tourism and recreation
3
Advances in hospitality and leisure
2
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
2
Cogent business & management
2
Cornell hospitality quarterly : CQ
2
Global business and finance review
2
International journal of applied management science
2
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ECONIS (ZBW)
680
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1
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
2
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
3
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
4
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
5
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
6
Critical antecedents to service recovery performance : some evidence and implications for service industry
Daskin, Mustafa
;
Yilmaz, Ozgur Devrim
- In:
International journal of management practice : IJMP
8
(
2015
)
1
,
pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
Saved in:
7
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
8
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
9
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
10
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
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