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Does salesperson's customer orientation create value in B2B relationships? : empirical evidence from India
Singh, Ramendra; Koshy, Abraham - In: Industrial marketing management : the international … 40 (2011) 1, pp. 78-85
Persistent link: https://www.econbiz.de/10008907887
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Can salesperson guilt lead to more satisfied customers? : findings from India
Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S. - In: The journal of business & industrial marketing 32 (2017) 7, pp. 951-961
Persistent link: https://www.econbiz.de/10011773559
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After-sales service quality satisfaction in Indian automobile industry
Yadav, Santosh Kumar; Joseph, Dennis - In: International journal of business information systems : … 26 (2017) 3, pp. 362-377
Persistent link: https://www.econbiz.de/10011856619
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Service quality perception of customers : a study of toyota motors in India
Baber, Hasnan - In: Organizations and markets in emerging economies 9 (2018) 2, pp. 311-323
The study is aimed to explore the gap between the level of expectation in service quality and service perception and its influence on customer satisfaction of Toyota customers in India. A 25-item questionnaire was used to collect primary data from 1721 customers of selected states. Data was...
Persistent link: https://www.econbiz.de/10012193730
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Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K. - In: Vision : the journal of business perspective 17 (2013) 4, pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
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The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson’s performance : exploring the moderating role of selling experience
Singh, Ramendra; Das, Gopal - In: The journal of business & industrial marketing 28 (2013) 7, pp. 554-564
Persistent link: https://www.econbiz.de/10010125761
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Effects of retail employees' behaviours on customers' service evaluation
Jayawardhena, Chanaka; Farrell, Andrew M. - In: International journal of retail & distribution management 39 (2011) 3, pp. 203-217
Persistent link: https://www.econbiz.de/10009012305
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"How does customer perception of salespeople influence the relationship? A study in an emerging economy"
Arditto, Luis; Cambra-Fierro, Jesús J.; … - In: Journal of retailing and consumer services 54 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012238384
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Linking "satisfaction" to "intention-to-sell" and "sales performance" of individual agents in the health insurance market : empirical evidence from India
Mathur, Tanuj; Das, Gurudas; Paul, Ujjwal Kanti - In: Journal of global scholars of marketing science : … 26 (2016) 2, pp. 109-128
Persistent link: https://www.econbiz.de/10011572118
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Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.; Iyer, Rajesh - In: Asia Pacific journal of marketing and logistics 29 (2017) 4, pp. 704-720
Persistent link: https://www.econbiz.de/10011791953