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Service quality of Indian banks : a fuzzy inference system approach

Sreekumar; Mahapatra, Sabita; Mahapatra, Siba Sankar - In: Asian Academy of Management journal : AAMJ 20 (2015) 2, pp. 59-80

Persistent link: https://www.econbiz.de/10011493202

Customer experience management through emotional connection : an Indian perspective

Mahapatra, Sabita; Mahapatra, Siba Sankar - In: International journal of Indian culture and business … 3 (2010) 3, pp. 323-332

Persistent link: https://www.econbiz.de/10003982932

A RIDIT approach to evaluate factors influencing online shopping behaviour

Mahapatra, Sabita; Sreekumar - In: International journal of internet marketing and … 7 (2012) 1, pp. 83-99

Persistent link: https://www.econbiz.de/10009507111

Occupational health and safety management using grey relational analysis : an Indian perspective

Beriha, G. S.; Patnaik, B.; Mahapatra, Siba Sankar; … - In: International journal of Indian culture and business … 4 (2011) 3, pp. 298-324

Persistent link: https://www.econbiz.de/10009377168

Development of an instrument for measuring service quality of medical tourism in India

Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: International journal of Indian culture and business … 4 (2011) 6, pp. 589-608

Persistent link: https://www.econbiz.de/10009377767

An integrated approach for service quality improvement in medical tourism : an Indian perspective

Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: International journal of services and operations management 13 (2012) 1, pp. 119-145

Persistent link: https://www.econbiz.de/10009628966

Service quality evaluation of technical institutions using data envelopment analysis

Khan, M. S.; Mahapatra, Siba Sankar; Sreekumar - In: International journal of productivity and quality … 3 (2008) 1, pp. 127-143

Persistent link: https://www.econbiz.de/10003629510

A comparative study of service quality between private and public hospitals : empirical evidences from India

Mahapatra, Sabita - In: Journal of medical marketing : device, diagnostic and … 13 (2013) 2, pp. 115-127

Persistent link: https://www.econbiz.de/10009766201

Mobile shopping among young consumers : an empirical study in an emerging market

Mahapatra, Sabita - In: International journal of retail & distribution management 45 (2017) 9, pp. 930-949

Persistent link: https://www.econbiz.de/10011791838

Mobile shopping among young consumers: an empirical study in an emerging market

Mahapatra, Sabita - In: International Journal of Retail & Distribution Management 45 (2017) 9, pp. 930-949

Purpose Superior functionality of smartphones makes them a potential retailing channel, despite their slow adoption. The purpose of this paper is to identify convenience factors that influence consumption experience and intention to continue shopping on a mobile phone....

Persistent link: https://www.econbiz.de/10014804643