Paninchukunnath, Ajith; Goyal, Anita - In: Asia Pacific Journal of Marketing and Logistics 23 (2011) 3, pp. 304-326
/dissatisfaction during critical service encounters in the context of interpersonal services in elaborate servicescape from consumers …, was collected from adult service consumers living in the national capital region of India. Findings – Dominant worker … collected only from adult service consumers living in the national capital region of India (urban area) with a minimum education …