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India
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Dienstleistungssektor
12,434
Service industry
11,428
Consumer behaviour
7,740
Relationship marketing
7,629
Beziehungsmarketing
7,573
Konsumentenverhalten
7,537
Customer service
3,458
Kundenservice
3,065
Deutschland
3,051
Qualitätsmanagement
2,978
Quality management
2,906
Germany
2,781
USA
2,551
Wirtschaftsprüfung
2,508
Financial audit
2,502
United States
2,441
Theorie
2,344
Theory
2,300
Krankenhaus
1,949
Hospital
1,933
Innovation
1,767
Health care
1,656
Gesundheitsversorgung
1,622
Dienstleistung
1,621
Indien
1,488
Industrie
1,474
Online-Handel
1,400
Online retailing
1,395
Manufacturing industries
1,379
Services
1,351
Gesundheitswesen
1,345
Product quality
1,335
Health care system
1,324
Produktqualität
1,316
Electronic Commerce
1,305
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Undetermined
493
Free
326
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Article
1,083
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447
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942
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86
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83
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80
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research-article
25
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8
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6
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4
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4
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3
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2
case-report
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review-article
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viewpoint
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1
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1
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1
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1,507
Undetermined
21
German
2
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Ghani, Ejaz
13
Gera, Rajat
12
Kerr, William R.
12
Das, Jishnu
11
Gupta, Poonam
11
Mahapatra, Siba Sankar
11
Chahal, Hardeep
10
Nayyar, Gaurav
10
O'Connell, Stephen D.
10
Parayitam, Satyanarayana
10
Satapathy, Suchismita
10
Talib, Faisal
10
Bloom, Nicholas
9
Rajendran, Chandrasekharan
9
Lemos, Renata
8
Mattoo, Aaditya
8
Qureshi, M. N.
8
Rahman, Zillur
8
Sadun, Raffaella
8
Sreekumar
8
Van Reenen, John
8
Holla, Alaka
7
Kerr, William
7
Khare, Arpita
7
Mohpal, Aakash
7
Muralidharan, Karthik
7
Arnold, Jens Matthias
6
Chanda, Rupa
6
Datta, Madhusudan
6
Datta, Saroj Kumar
6
Eichengreen, Barry
6
Ghani, Syed Ejaz
6
Kumar, Parveen
6
Kundu, Sukanya
6
Lipscomb, Molly
6
Mishra, Pravudatta
6
Mukherjee, Arpita
6
Patel, S. K.
6
Singh, Jaspal
6
Singh, Nirvikar
6
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National Bureau of Economic Research
8
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
UNCTAD
2
University of Madras / Department of Commerce
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Centre for Development Studies (CDS)
1
Centre for Economic and Social Studies
1
Centre for Trade & Development <Delhi>
1
Consumer Unity & Trust Society
1
Export Import Bank of India
1
Rejuvenation of Punjab Economy <Veranstaltung> <2014, Patiala>
1
Seminar on the Role of Services in the Development Process: International Experience and Its Relevance to India <1989, Delhi>
1
Springer Malaysia Representative Office
1
eSocialSciences
1
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Published in...
All
International journal of services and operations management
28
International journal of Indian culture and business management
26
Global business review
22
International journal of business excellence
19
International journal of business information systems : IJBIS
16
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
16
International journal of services and operations management : IJSOM
15
The international journal of bank marketing : IJBM
14
Vision : the journal of business perspective
12
South Asian journal of management : SAJM
11
The TQM journal : the international review of organizational improvement
11
Benchmarking : an international journal ; BIJ
10
International journal of business and globalisation : IJBG
10
International journal of business excellence : IJBEX
10
Paradigm : the journal of Institute of Management Technology
10
Services marketing quarterly
10
Working paper
10
International journal of business innovation and research
9
International journal of financial services management : IJFSM
9
International journal of quality & reliability management
9
International journal of services, economics and management
9
Policy research working paper : WPS
9
Finance India : the quarterly journal of Indian Institute of Finance
8
GITAM journal of management : a quarterly publication of GITAM Institute of Management
8
International Journal of Financial Services Management
8
International journal of Indian culture and business management : IJICBM
8
International journal of business innovation and research : IJBIR
8
International journal of productivity and quality management : IJPQM
8
Journal of retailing and consumer services
8
NBER working paper series
8
The Indian economic journal
8
Working paper / National Bureau of Economic Research, Inc.
8
Global journal of business management : GJBM
7
India policy forum
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of Indian business research
7
Manthan : journal of commerce and management
7
NBER Working Paper
7
The IUP journal of bank management : IJBM
7
World Bank Policy Research Working Paper
7
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Source
All
ECONIS (ZBW)
1,469
Other ZBW resources
35
RePEc
22
EconStor
4
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1
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
2
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
3
After-sales service quality satisfaction in Indian automobile industry
Yadav, Santosh Kumar
;
Joseph, Dennis
- In:
International journal of business information systems : …
26
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011856619
Saved in:
4
Measuring service quality in Indian automobile aftersales : AutoIND scale
Singh, Munish Pal
;
Sharma, Satyendra Kumar
;
Chanda, Udayan
- In:
International journal of process management and …
13
(
2023
)
3
,
pp. 401-422
Persistent link: https://www.econbiz.de/10014314006
Saved in:
5
Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra
- In:
International journal of financial services management …
8
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
Saved in:
6
Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna
;
Rizvi, Irfan A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
Saved in:
7
Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Journal of entrepreneurship
18
(
2009
)
1
,
pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
Saved in:
8
Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
4
,
pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
Saved in:
9
Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in India
Mittal, Anil
;
Kumar, Rajeev
- In:
Praj̄nȧn : journal of social and management sciences
44
(
2016
)
4
,
pp. 367-386
Persistent link: https://www.econbiz.de/10011490069
Saved in:
10
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
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