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Structuring technology applications for enhanced customer experience : evidence form India air trevellers
Majra, Hufrish; Saxena, Rajan; Jha, Sumi; Jagannathan, … - In: Global business review 17 (2016) 2, pp. 351-374
Persistent link: https://www.econbiz.de/10011583104
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Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab; Kumar, Amresh; Makkad, Munish - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
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A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
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From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
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Customer perception on internet banking and its effect on the performance of bank in Bangladesh
Roy, Mihir Kumar; Parvez, Shahriar; Islam, Asraful - In: Bangladesh journal of political economy 31 (2016) 4, pp. 241-258
Persistent link: https://www.econbiz.de/10011847357
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Role of E- Banking Services with Customer Perception and Satisfaction in Current Scenario
Rao, Shalendra Singh; T, Rani; K, Lakshminarayana; L V, … - 2022
In today's competitive environment, every bank attempts to build long-term relationships with its clients in order to …
Persistent link: https://www.econbiz.de/10014241755
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Customer-perceived internet banking service quality : a study in national capital region of India
Singh, Shamsher - In: International journal of financial services management … 7 (2014) 2, pp. 113-138
Persistent link: https://www.econbiz.de/10010483837