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Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry

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How does culture impact customer evaluation in online complaining? : evidence from Germany and India

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Social media and customer engagement at Makemytrip.com

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Predicting online travel adoption intention of an Indian consumer : a SEM-neural network approach

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Customer behaviour-online travel industry in India

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Blending information technology in Indian travel and tourism sector

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A structural compendium on service quality and customer satisfaction : a survey of banks in India

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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India

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Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics

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After-sales service quality satisfaction in Indian automobile industry

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