The purpose of this study is to find out those determinants and factors which can affect and have an impact on the satisfaction level of customers in the telecom industry in the National Capital Region of Delhi, India especially the cellular sector. By satisfying the customers, the organization...

The study was steered to scrutinize the service quality in the telecom sector because in the existing strenuous broadband market, the continuation of wireline telecom sector banks on the service quality rendered to the purchaser that obliges as a key tool for contention. Though there befall...