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New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
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The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth; Raddats, Chris; Witell, Lars - In: Journal of business research : JBR 98 (2019), pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
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A capabilities-based service development process for industrial manufacturers
Helm, Roland; Graf, Yvonne - In: International journal of knowledge management studies : … 9 (2018) 1, pp. 85-102
Persistent link: https://www.econbiz.de/10011874957
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Giving ideas a chance : systematic development of services in manufacturing industry
Strassl, Johann; Schicker, Günter; Grasser, Christian - 2015
The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to … discuss its implication for companies with a focus on product development and product sales. This paper looks at new service … generic NSD framework for manufacturing companies and a five-stage service development process framework is presented in …
Persistent link: https://www.econbiz.de/10010500611
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Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies
Burton, Jamie; Story, Vicky M.; Raddats, Chris; … - In: International journal of production economics 192 (2017), pp. 29-39
Persistent link: https://www.econbiz.de/10011782297
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The servitization of manufacturing : a systematic literature review of interdependent trends
Lightfoot, Howard; Baines, Tim; Smart, Palin - In: International journal of operations & production … 33 (2013) 11/12, pp. 1408-1434
Persistent link: https://www.econbiz.de/10010232761
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Free-to-fee transformation of industrial services
Mustak, Mekhail; Ulaga, Wolfgang; Grohmann, Marcella Maria - In: Journal of service research 26 (2023) 1, pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
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Investigating the mediating role of service innovation in firm performance : an empirical research
Arshad, Arif Mohammad; Wang, Jie; Su, Qin - In: The journal of applied business research 32 (2016) 2, pp. 461-478
Persistent link: https://www.econbiz.de/10011500538
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The impact of industry 4.0 on innovation performance : insights from German manufacturing and service firms
Sarbu, Miruna - In: Technovation : the international journal of … 113 (2022), pp. 1-22
Persistent link: https://www.econbiz.de/10013390677
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Enabling value co-creation with consumers as a driver of business performance : a dual perspective of Polish manufacturing and service SMEs
Zaborek, Piotr; Mazur, Jolanta - In: Journal of business research : JBR 104 (2019), pp. 541-551
Persistent link: https://www.econbiz.de/10012105193