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The effect of visioning on digital transformation in the insurance industry
Chiguvi, Douglas; Zaranyika, Tafadzwa; Marozwa, Manuel; … - 2023
Persistent link: https://www.econbiz.de/10014285193
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The risk landscape in the digital transformation of finance and insurance
Reepu; Taneja, Sanjay; Grima, Simon - In: Digital transformation, strategic resilience, cyber …, (pp. 163-175). 2023
Persistent link: https://www.econbiz.de/10014428256
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The impact of digitalization on the insurance value chain and the insurability of risks
Eling, Martin; Lehmann, Martin - In: The Geneva papers on risk and insurance - issues and … 43 (2018) 3, pp. 359-396
Persistent link: https://www.econbiz.de/10012256176
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An empirical study of information technology infrastructure capability and its impact on digitally enabled customer management processes in life insurance companies
Mani, R. V. S.; Baul, Utpal; Mohanty, R. P.; Rajkumar, T. M. - In: International journal of business information systems : … 14 (2013) 4, pp. 461-479
Persistent link: https://www.econbiz.de/10010233915
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Information and communication technology adoption and life insurance market development : evidence from sub-Saharan Africa
Sibindi, Athenia Bongani - In: Journal of risk and financial management : JRFM 15 (2022) 12, pp. 1-10
As part of the Fourth Industrial Revolution (4IR), blockchain, fintech (financial technology), and insurtech (insurance … and enhancing financial inclusion. As such, it is bewildering whether African insurance markets are at a stage where they … information communication technology (ICT) adoption influences the development of African life insurance markets. We utilised a …
Persistent link: https://www.econbiz.de/10014284397
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Factors affecting digital transformation of insurance in the Republic of Serbia
Stanković, Jovica; Stanković, Jelena; Tomić, Zoran - In: Ekonomske teme 60 (2022) 1, pp. 133-149
Implementation of IT innovations in insurance industry enhances actual business models and creates new ones. E-insurance … refers to creating and providing insurance and connected financial services through digital solutions. In this paper the … impact of IT usage and digitalization on insurance sector in the Republic of Serbia is analysed. The aim of the proposed …
Persistent link: https://www.econbiz.de/10013353059
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Interactive applications with artificial intelligence : the role of trust among digital assistant users
Purwanto, Pur; Kuswandi, Kuswandi; Fatmah, Fatmah - In: Foresight and STI governance : journal of the National … 14 (2020) 2, pp. 64-75
People are increasingly dependent on technology. On the other hand, companies' large-scale investments to establish an ongoing loyalty with technology platforms and ecosystems show negative results. This is due to lower trust, concerns about risk, and increasing issues of privacy. Despite the...
Persistent link: https://www.econbiz.de/10012438355
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Digital Technology in Service Encounters : Effects on Frontline Employees and Customer Responses
Christ-Brendemühl, Sonja - 2022
Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...
Persistent link: https://www.econbiz.de/10013270870
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The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM
Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531
This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...
Persistent link: https://www.econbiz.de/10013259223
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Structuring the information age : life insurance and technology in the twentieth century
Yates, JoAnne - 2005
Insurance in the pre-computer era : 1900-1940s -- Institutional context for information processing in early 20th … century life insurance -- First impressions and first uses : insurance and tabulating, 1890-1911 -- The push towards printing … : tabulating technology and insurance, 1910-1924 -- Insurance associations and the flowering of the tabulator era -- Insurance …
Persistent link: https://www.econbiz.de/10002237386