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An innovative model of Six Sigma for SMEs: the T-DMAIC model
Deshmukh, S. V.; Lakhe, R. R. - In: International journal of six sigma and competitive … 5 (2009/10) 2, pp. 187-203
Persistent link: https://www.econbiz.de/10003859912
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A new service development integrated model
Lee, Yu-cheng; Chen, Jih-kuang - In: The service industries journal 29 (2009) 11/12, pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
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The effects of quality management practices on customer satisfaction and innovation : perspective from Jordan
Al-Refaie, Abbas; Ghnaimat, Ola; Ko, Johng-hwan - In: International journal of productivity and quality … 8 (2011) 4, pp. 398-415
Persistent link: https://www.econbiz.de/10009376070
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Constructing innovation service quality for department stores
Chen, Ming-Kuen; Lin, Yen-Ling; Chen, I-Wen - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 482-496
Persistent link: https://www.econbiz.de/10011305713
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Antecedents and consequences of innate willingness to pay for innovations : understanding motivations and consumer preferences of prospective early adopters
Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J.; … - In: Technological forecasting & social change : an … 99 (2015), pp. 252-266
Persistent link: https://www.econbiz.de/10011524547
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DFSS in marketing : designing an innovative value co-creation campaign
Potra, Sabina; Pugna, Adrian - In: International journal of six sigma and competitive … 9 (2015) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011524923
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Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter; Lilja, Johan - In: The TQM journal : the international review of … 26 (2014) 6, pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
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Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia; Nadhira Dhana Shafira - In: International journal of agile systems and management : … 14 (2021) 3, pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
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Innovation in the business ; Volume 1
Shanthi, R. (ed.); Buvaneswari, P. S. (ed.);  … - International Conference on Innovative Trends in … - 2016
Persistent link: https://www.econbiz.de/10011703406
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Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar - In: International journal of business excellence 16 (2018) 2, pp. 127-148
Persistent link: https://www.econbiz.de/10011966946