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The secret to true service innovation

Bettencourt, Lance A.; Brown, Stephen Walter; Sirianni, … - In: Business horizons 56 (2013) 1, pp. 13-22

Persistent link: https://www.econbiz.de/10009706803

The service imperative

Bitner, Mary Jo; Brown, Stephen Walter - In: Business horizons 51 (2008) 1, pp. 39-46

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Shaping, organizing, and rethinking service innovation : a multidimensional framework

Rubalcaba-Bermejo, Luis; Michel, Stefan; Sundbo, Jon; … - In: Journal of service management 23 (2012) 5, pp. 696-715

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Service innovation : how to go from customer needs to breakthrough services

Bettencourt, Lance A. - 2010 - 1. ed.

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Service innovation : how to go from customer needs to breakthrough services

Bettencourt, Lance A. - 2010 - 1. ed.

Persistent link: https://www.econbiz.de/10004960529

HBR's 10 must reads on innovation

Bettencourt, Lance A. (contributor) - 2013

Persistent link: https://www.econbiz.de/10014007018

Shaping, organizing, and rethinking service innovation: a multidimensional framework

Rubalcaba, Luis; Michel, Stefan; Sundbo, Jon; Brown, … - In: Journal of Service Management 23 (2012) 5, pp. 696-715

Purpose – The purpose of this paper is to review key research contributions that may be useful for rethinking service innovation. Service innovation is not a monolithic construct; therefore, the opportunities for further research are multidimensional and interdisciplinary....

Persistent link: https://www.econbiz.de/10014894444