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~subject:"Innovation"
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Innovation
Relationship marketing
26,360
Beziehungsmarketing
25,685
Dienstleistungssektor
12,463
Service industry
11,457
Consumer behaviour
9,603
Konsumentenverhalten
9,557
Customer satisfaction
6,181
Kundenzufriedenheit
6,086
Service quality
5,220
Dienstleistungsqualität
5,155
Deutschland
3,803
Germany
3,564
Customer service
3,468
Theorie
3,148
Theory
3,131
Kundenservice
3,075
Brand management
2,654
Markenführung
2,651
Lieferantenmanagement
2,360
Supplier relationship management
2,359
Social Web
2,105
Social web
2,104
Marketingmanagement
2,001
Marketing management
1,979
Brand image
1,934
Markenimage
1,931
Electronic Commerce
1,903
USA
1,837
E-commerce
1,833
United States
1,752
Online-Marketing
1,627
Internet marketing
1,608
Kundenintegration
1,600
Customer integration
1,598
Einzelhandel
1,543
Dienstleistung
1,528
Kundenwert
1,528
Retail trade
1,528
Customer value
1,499
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Undetermined
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Free
398
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Article
1,594
Book / Working Paper
562
Journal
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Article in journal
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Aufsatz in Zeitschrift
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Aufsatz im Buch
249
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Graue Literatur
159
Non-commercial literature
159
Working Paper
122
Arbeitspapier
102
Collection of articles of several authors
74
Sammelwerk
74
Hochschulschrift
61
Thesis
45
Aufsatzsammlung
43
Case study
31
Fallstudie
31
Konferenzschrift
17
Conference paper
11
Konferenzbeitrag
11
Conference proceedings
10
Advisory report
8
Amtsdruckschrift
8
Government document
8
Gutachten
8
Research Report
6
Guidebook
5
Ratgeber
5
Forschungsbericht
4
Bibliografie enthalten
3
Bibliography included
3
Collection of articles written by one author
3
Handbook
3
Handbuch
3
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Marktinformation
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research-article
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English
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German
199
Polish
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French
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Russian
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Spanish
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Italian
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Czech
1
Dutch
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1
Romanian
1
Slovak
1
Slovenian
1
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1
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1
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Gallouj, Fai͏̈z
27
Miles, Ian D.
17
Peters, Bettina
16
Witell, Lars
16
Djellal, Faridah
15
Rubalcaba-Bermejo, Luis
15
Evangelista, Rinaldo
14
Edvardsson, Bo
12
Vahter, Priit
12
Gustafsson, Anders
11
Hempell, Thomas
10
Herstatt, Cornelius
10
Hipp, Christiane
10
Savona, Maria
10
Cainelli, Giulio
8
Czarnitzki, Dirk
8
Fier, Andreas
8
Janz, Norbert Helmut
8
Licht, Georg
8
Möslein, Kathrin
8
Szczygielski, Krzysztof
8
Tether, Bruce S.
8
Windrum, Paul
8
Ebling, Günther
7
Hollenstein, Heinz
7
Kaiser, Ulrich
7
Kristensson, Per
7
McQuinn, John
7
Morgan, Todd
7
Siedschlag, Iulia
7
Sundbo, Jon
7
Aas, Tor Helge
6
Anning-Dorson, Thomas
6
Gallego, Jorge
6
Grabowski, Wojciech
6
Janz, Norbert
6
Kowalkowski, Christian
6
Kritikos, Alexander
6
Kukuk, Martin
6
Mejía-Trejo, Juan
6
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Institution
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Edward Elgar Publishing
6
OECD
6
Zentrum für Europäische Wirtschaftsforschung
4
IGI Global
3
Springer Fachmedien Wiesbaden
3
Studiecentrum voor Technologie en Beleid <Apeldoorn>
3
Books on Demand GmbH <Norderstedt>
2
Deutschland / Bundesministerium für Bildung und Forschung
2
Haufe-Lexware GmbH & Co. KG
2
Konjunkturforschungsstelle <Zürich>
2
Niedersächsisches Institut für Wirtschaftsforschung
2
Organisation for Economic Co-operation and Development
2
Tolʹjattinskij Gosudarstvennyj Universitet Servisa
2
Advanced Institute of Management Research <London>
1
Agencia Nacional de Investigación e Innovación
1
Arthur D. Little International Inc. <Wiesbaden>
1
Asia-Pacific Economic Cooperation
1
Business Decisions Limited <Royal Tunbridge Wells>
1
Center for Leading Innovation & Cooperation
1
Centre for Research on Innovation and Competition <Manchester>
1
Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung
1
Dienstleistungstagung <6, 2006, Berlin>
1
Dienstleistungstagung <7, 2008, Berlin>
1
Dortmunder Energie- und Wasserversorgung GmbH
1
European Innovation Monitoring System
1
Europäische Kommission / Generaldirektion Telekommunikation, Informationsindustrie und Innovation
1
Expert Panel on Service Innovation in the EU
1
Fachtagung Innovations- und Wachstumspotentiale Neuer Dienstleistungen <1998, Berlin>
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Fraunhofer-Institut für Systemtechnik und Innovationsforschung / Abteilung Industrielle Innovation
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Friedrich-Ebert-Stiftung / Abteilung Wirtschafts- und Sozialpolitik
1
Handwerkskammer <Hamburg>
1
Ifo-Institut für Wirtschaftsforschung
1
Institut für Angewandte Innovationsforschung e.V. an der Ruhr-Universität Bochum
1
Institut für Angewandte Wirtschaftsforschung <Tübingen>
1
Institut für Arbeitsmarkt- und Berufsforschung
1
Institut für Weltwirtschaft
1
Institut für Weltwirtschaft und Internationales Management <Bremen>
1
Institut Ėkonomiki i Organizacii Promyšlennogo Proizvodstva <Nowosibirsk>
1
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Published in...
All
Journal of business research : JBR
71
The service industries journal
52
Industrial marketing management : the international journal for industrial and high-tech firms
35
The journal of business & industrial marketing
35
International journal of innovation management
34
Research policy : policy, management and economic studies of science, technology and innovation
27
Service business
21
Economics of innovation and new technology
17
Technological forecasting & social change : an international journal
17
International journal of production economics
16
Journal of service management
14
Technovation : the international journal of technological innovation, entrepreneurship and technology management
14
The handbook of innovation and services : a multi-disciplinary perspective
14
The journal of services marketing
14
ZEW discussion papers
14
SpringerLink / Bücher
13
International journal of services technology and management
12
Journal of service research : JSR
12
International journal of business innovation and research : IJBIR
11
International journal of hospitality management
11
Journal of open innovation : technology, market, and complexity
11
Industry and innovation
10
International journal of business innovation and research
10
Journal of retailing and consumer services
10
Technology analysis & strategic management
10
ZEW Discussion Papers
10
Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
9
International journal of technology management : IJTM
9
Public-private innovation networks in services
9
Research technology management : RTM
9
Structural change and economic dynamics : SC+ED
9
Discussion paper
8
International journal of innovation management : IJIM
8
Journal of the Academy of Marketing Science
8
Edward Elgar E-Book Archive
7
European journal of innovation management
7
European journal of innovation management : EJIM
7
European journal of marketing : EJM
7
European review of service economics and management
7
Innovation: organization & management : IOM
7
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Source
All
ECONIS (ZBW)
2,115
EconStor
28
Other ZBW resources
8
USB Cologne (EcoSocSci)
7
USB Cologne (business full texts)
1
ArchiDok
1
OLC EcoSci
1
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Performance effects of IT capability, service process innovation, and the mediating role of customer service
Chen, Ja-shen
;
Tsou, Hung Tai
- In:
Journal of engineering and technology management : JET-M
29
(
2012
)
1
,
pp. 71-94
Persistent link: https://www.econbiz.de/10009565813
Saved in:
3
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
4
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
5
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
6
An entrepreneurial approach to service innovations : leading changing lifestyles in Japan
Fujikawa, Yoshinori
;
Kay, Carl
- In:
Dynamics of knowledge, corporate systems and innovation
,
(pp. 335-355)
.
2010
Persistent link: https://www.econbiz.de/10008796481
Saved in:
7
Product service systems, after-sales service and new product development
Szwejczewski, Marek
;
Goffin, Keith
;
Anagnostopoulos, Zissis
- In:
International journal of production research
53
(
2015
)
17
,
pp. 5334-5353
Persistent link: https://www.econbiz.de/10011389977
Saved in:
8
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
9
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
10
Exploring front-line employee contributions to service innovation
Karlsson, Jenny
;
Skålén, Per
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1346-1365
Persistent link: https://www.econbiz.de/10011409338
Saved in:
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