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Involving customers in new service development

Edvardsson, Bo (ed.) - 2006

Persistent link: https://www.econbiz.de/10003333084

Customer integration in service innovation

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - In: The handbook of innovation and services : a …, (pp. 301-317). 2010

Persistent link: https://www.econbiz.de/10003953576

The service excellence and innovation model : lessons from IKEA and other service frontiers

Edvardsson, Bo; Enquist, Bo - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 535-551

Persistent link: https://www.econbiz.de/10009243166

Exploring dualities of service innovation : implications for service research

Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441

Persistent link: https://www.econbiz.de/10011418320

Having a strategy for new service development : does it really matter?

Edvardsson, Bo; Meiren, Thomas; Schäfer, Adrienne; … - In: Journal of service management 24 (2013) 1, pp. 25-44

Persistent link: https://www.econbiz.de/10009728604

Understanding new service development and service innovation through innovation modes

Gremyr, Ida; Witell, Lars; Löfberg, Nina; Edvardsson, Bo; … - In: The journal of business & industrial marketing 29 (2014) 2, pp. 123-131

Persistent link: https://www.econbiz.de/10010248164

Value proposition test-driving for service innovation : how frontline employees innovate value propositions

Åkesson, Maria; Skålén, Per; Edvardsson, Bo; … - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 338-362

Persistent link: https://www.econbiz.de/10011528303

Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration

Koskela-Huotari, Kaisa; Edvardsson, Bo; Jonas, Julia M.; … - In: Journal of business research : JBR 69 (2016) 8, pp. 2964-2971

Persistent link: https://www.econbiz.de/10011507869

The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...

Persistent link: https://www.econbiz.de/10013203497

How platforms foster service innovations

Edvardsson, Bo; Tronvoll, Bård - In: Organizational dynamics : a quarterly review of … 49 (2020) 3, pp. 1-8

Persistent link: https://www.econbiz.de/10012290787