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Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi; Rahman, Zillur - In: International journal of business excellence 15 (2018) 2, pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
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New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
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A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen; Weng, Hua-Hung Robin; Huang, Chio-Lun - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
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Determinants of services co-creation with business customers
Jouny-Rivier, Elodie; Reynoso, Javier; Edvardsson, Bo - In: The journal of services marketing 31 (2017) 2, pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
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The effects of innovation types and customer participation on organizational performance in complex services
Samuelsson, Peter - In: European journal of marketing 57 (2023) 13, pp. 27-55
Persistent link: https://www.econbiz.de/10014448617
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Employee involvement in ideation and healthcare service innovation quality
Mu, Yu; Bossink, Bart; Vinig, Tsvi - In: The service industries journal 38 (2018) 1/2, pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
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The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth; Raddats, Chris; Witell, Lars - In: Journal of business research : JBR 98 (2019), pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
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How does customer involvement in service innovation motivate service innovation performance? : the roles of relationship learning and knowledge absorptive capacity
Xie, Xuemei; Wang, Hongwei; García, Javier Sendra - In: Journal of business research : JBR 136 (2021), pp. 630-643
Persistent link: https://www.econbiz.de/10012663243
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The study of customer involved service innovation under the crowdsourcing : a case study of MyStarbucksIdea.com
Cui, Lixin; Liang, Yibao; Li, Yiling - In: Journal of industry - university collaboration : JIUC 2 (2020) 1, pp. 22-33
Purpose Service innovation is a key source of competence for service enterprises. Along with the emergence of … crowdsourcing platforms, consumers are frequently involved in the process of service innovation. In this paper, the authors describe … the crowdsourcing ideation website-MyStarbucksIdea.com-and find the motivations of customer-involved service innovation …
Persistent link: https://www.econbiz.de/10012257815
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Impacts of investment attitude in service innovation
Ping-kuo, Chen - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 875-887
Persistent link: https://www.econbiz.de/10011388432