This paper studies how courts in India have dealt with consumer finance disputes. It presents the organisation of the … banking and insurance disputes. For the cases studied, it finds that courts have generally granted relief to consumers in … banking disputes. In the case of insurance, courts have emphasised contractual compliance. This is so even if the contracts …

, 1991; Boulding et al, 1993). The results of the present study confirm the same in the context of the Indian insurance …