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Emotional intelligence and consumer decision-making styles : the mediating role of brand trust and brand loyalty
Kankam, George; Charnor, Isaac Tetteh - In: Future Business Journal 9 (2023), pp. 1-11
how brand trust (BT) and brand loyalty (BL) act as mediators between emotional intelligence (EI) and decision … relationship between brand trust and brand loyalty is more strongly mediated at higher levels of EI. The result indicates a partial … mediation between emotional intelligence and decision-making style through brand loyalty. This paper aims to increase knowledge …
Persistent link: https://www.econbiz.de/10014381358
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Comparing a customer-based brand equity scale with the implicit association test in examining consumer responses to brands
Priluck, Randi; Till, Brian - In: The journal of brand management : an international journal 17 (2009/10) 6, pp. 413-428
Persistent link: https://www.econbiz.de/10003980558
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Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C. … - In: Journal of service research : JSR 19 (2016) 1, pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
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An empirical study of emotional intelligence and stress in college students
Bryant, Scott E.; Malone, Timothy I. - In: Business education & accreditation : BEA 7 (2015) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10011434517
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A contingency model of emotional intelligence in professional selling
McFarland, Richard G.; Rode, Joseph C.; Shervani, … - In: Journal of the Academy of Marketing Science 44 (2016) 1, pp. 108-118
Persistent link: https://www.econbiz.de/10011434894
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Combinative aspects of leadership style and emotional intelligence
Li, Zhidong; Gupta, Bindu; Loon, Mark; Casimir, Gian - In: Leadership & organization development journal 37 (2016) 1, pp. 107-125
Persistent link: https://www.econbiz.de/10011542564
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Emotional intelligence in organizational behavior
Popescu Ljungholm, Doina - In: Economics, management and financial markets 9 (2014) 3, pp. 128-133
Persistent link: https://www.econbiz.de/10011544215
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A carreira e o mercado de trabalho
Fernandes, Betta - 2014 - 1a edição
Persistent link: https://www.econbiz.de/10011547612
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An empirical study on social competence in relation to emotional intelligence in Bahrain
Nawaz, Nishad; Gomes, Anjali Mary - In: Journal of contemporary management : JMC 4 (2015) 4, pp. 57-68
Persistent link: https://www.econbiz.de/10011413927
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Emotional intelligence as a predictor of conflict resolution style
Kumari, Neeraj - In: Research journal of business management 9 (2015) 2, pp. 350-363
Persistent link: https://www.econbiz.de/10011414039