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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
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Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun - In: International journal of quality and service sciences 7 (2015) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
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E-Government und Servicequalität : Analysen zur Perspektive von IT-Anbietern und Verwaltungsführung
Schmidt, Bernhard - 2003
Persistent link: https://www.econbiz.de/10001750924
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A bibliometric analysis of trends in electronic service quality research over two decades
Mahadevan, Kala; Joshi, Sujata - In: International journal of integrated supply management : … 14 (2021) 2, pp. 131-166
Persistent link: https://www.econbiz.de/10012598956
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IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.; Sohn, Changsoo - In: International journal of electronic customer … 9 (2015) 2/3, pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
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Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil; Sachan, Amit; Mukherjee, Arindam; … - In: International journal of quality & reliability management 40 (2023) 1, pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
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eBusiness : Grundlagen für den globalen Wettbewerb
Graf, Nicole; Gründer, Torsten - 2003 - Orig.-Ausg.
Klappentext: Grundlagen für den globalen Wettbewerb - eLogistics, ePayment, eGovernment, eLearning, eBanking... immer mehr Betriebe und Organisationen vernetzen sich, um Geschäftsprozesse schneller und kostengünstiger zu gestalten - und um Kunden und Mitarbeitern einen optimierten Service...
Persistent link: https://www.econbiz.de/10014461083
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Projektleitfaden Internet-Praxis : Internet, Intranet, Extranet und E-Commerce konzipieren und realisieren
Sträubig, Michael E. - 2000
Persistent link: https://www.econbiz.de/10001390117
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Online trust and the importance of interaction
Papadopoulou, Panagiota; Kanellis, Panagiotis - In: International journal of technology marketing : IJTMkt 13 (2018) 1, pp. 21-50
Persistent link: https://www.econbiz.de/10012056240