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Perceived prevalence and personal impact of negative online reviews

Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: Journal of service management 27 (2016) 4, pp. 507-533

Persistent link: https://www.econbiz.de/10011563656

Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce

Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2559-2580

Persistent link: https://www.econbiz.de/10014470801

Online cash-back shopping : implications for consumers and e-businesses

Ho, Yi-Chun; Ho, Yi-Jen; Tan, Yong - In: Information systems research : ISR 28 (2017) 2, pp. 250-264

Persistent link: https://www.econbiz.de/10011716893

Demand effects of the internet-of-things sales channel : evidence from automating the purchase process

Adamopoulos, Panagiotis; Todri, Vilma; Ghose, Anindya - In: Information systems research : ISR 32 (2021) 1, pp. 238-267

Persistent link: https://www.econbiz.de/10012594942

The effect of offline brand trust and perceived internet confidence on online shopping intention in the integrated multi-channel context

Hahn, Kim Hongyoun; Kim, Jihyoun - In: International journal of retail & distribution management 37 (2009) 2/3, pp. 126-141

Persistent link: https://www.econbiz.de/10009522024

Internet retailing as a marketing strategy

Janssen, Maarten C. W.; Noll, Rob van der - 2005

We analyze the incentives for incumbent bricks-and-mortar firms and newentrants to start an online retail channel in a differentiated goods market. Tothis end we set up a two-stage model where firms first decide whether or notto build the infrastructure necessary to start an online retail...

Persistent link: https://www.econbiz.de/10011343275

Examining online and brick and mortar store channels switching behaviour among Malaysian consumers

Madahi, Abdolrazagh; Sukati, Inda - In: International journal of electronic marketing and … 6 (2014) 2, pp. 128-163

Persistent link: https://www.econbiz.de/10011347646

The effect of search channel elimination on purchase incidence, order size and channel choice

Konuş, Umut; Neslin, Scott A.; Verhoef, Peter C. - In: International journal of research in marketing : IJRM ; … 31 (2014) 1, pp. 49-64

Persistent link: https://www.econbiz.de/10010370707

Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis

Riquelme, Isabel P.; Román, Sergio; Iacobucci, Dawn - In: Journal of interactive marketing : a quarterly … 35 (2016), pp. 16-26

Persistent link: https://www.econbiz.de/10011537907

Felling close from afar : the role of psychological distance in offsetting distrust in unfamiliar online retailers

Darke, Peter R.; Brady, Michael K.; Benedicktus, Ray L.; … - In: Journal of retailing 92 (2016) 3, pp. 287-299

Persistent link: https://www.econbiz.de/10011566698

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