//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Internet"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
E-commerce and e-customer sati...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Internet
Relationship marketing
26,353
Beziehungsmarketing
25,678
Wirtschaftskrise
24,444
Electronic Commerce
23,987
Economic crisis
22,848
E-commerce
21,366
Consumer behaviour
17,151
Konsumentenverhalten
16,881
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Online-Handel
11,424
Online retailing
11,379
Finanzkrise
8,624
Financial crisis
8,410
Service quality
8,194
Dienstleistungsqualität
7,996
Welt
6,471
World
6,405
Deutschland
5,957
Germany
5,521
Theorie
5,225
Theory
5,170
USA
4,829
United States
4,589
Social Web
4,499
Social web
4,497
Online-Marketing
4,338
Internet marketing
4,312
Konjunktur
3,820
Business cycle
3,683
Lieferantenmanagement
3,390
Supplier relationship management
3,388
Einzelhandel
3,190
Wirtschaftspolitik
3,154
Retail trade
3,126
Brand management
3,015
Markenführung
3,001
EU-Staaten
2,957
EU countries
2,915
more ...
less ...
Online availability
All
Free
1,354
Undetermined
1,316
Type of publication
All
Book / Working Paper
3,061
Article
2,886
Journal
25
Other
4
Type of publication (narrower categories)
All
Article in journal
1,857
Aufsatz in Zeitschrift
1,857
Aufsatz im Buch
679
Book section
679
Graue Literatur
649
Non-commercial literature
649
Working Paper
356
Arbeitspapier
337
Hochschulschrift
322
Thesis
291
Collection of articles of several authors
269
Sammelwerk
269
Aufsatzsammlung
172
research-article
145
Konferenzschrift
125
Conference proceedings
82
Amtsdruckschrift
61
Government document
61
Case study
52
Fallstudie
52
Lehrbuch
47
Textbook
40
Handbook
36
Handbuch
36
Conference paper
35
Konferenzbeitrag
35
Dissertation u.a. Prüfungsschriften
26
Glossar enthalten
24
Glossary included
24
Bibliografie enthalten
23
Bibliography included
23
Bibliographie
16
case-report
16
Statistik
15
Mehrbändiges Werk
14
Multi-volume publication
14
Ratgeber
14
Statistics
14
Advisory report
13
Guidebook
13
more ...
less ...
Language
All
English
4,355
German
1,481
Undetermined
103
French
32
Italian
8
Russian
8
Polish
7
Spanish
6
Romanian
5
Dutch
3
Bulgarian
2
Ukrainian
2
Serbian
1
more ...
less ...
Author
All
Wirtz, Bernd W.
27
Ockenfels, Axel
24
Fritz, Wolfgang
22
Hudetz, Kai
20
Peitz, Martin
15
Waelbroeck, Patrick
15
Ghose, Anindya
13
Rabinovich, Elliot
13
Bauer, Hans H.
12
Economides, Nicholas
12
Goolsbee, Austan
12
Martens, Bertin
12
Picot, Arnold
12
Roth, Alvin E.
12
Alt, Rainer
11
Krishnamurthy, Sandeep
11
Levin, Jonathan
11
Waldfogel, Joel
11
Baal, Sebastian van
10
Clement, Reiner
10
Standing, Craig
10
Sundaresan, Neel
10
Welfens, Paul J. J.
10
Zettelmeyer, Florian
10
Albers, Sönke
9
Brynjolfsson, Erik
9
Dedrick, Jason
9
Einav, Liran
9
Jin, Ginger Zhe
9
Khosrowpour, Mehdi
9
Kollmann, Tobias
9
Laaser, Claus-Friedrich
9
Schreiber, Dirk
9
Soltwedel, Rüdiger
9
Wiedmann, Klaus-Peter
9
Baranes, Edmond
8
Dholakia, Nikhilesh
8
Ellison, Glenn
8
Ellison, Sara Fisher
8
Ono, Hiroshi
8
more ...
less ...
Institution
All
IGI Global
35
OECD
20
National Bureau of Economic Research
19
Organisation for Economic Co-operation and Development
16
Deutsche Bank <Frankfurt am Main> / Research
13
Europäische Kommission
13
Universität St. Gallen
8
European Communication Council
6
Edward Elgar Publishing
5
ALCATEL-SEL-Stiftung für Technische und Wirtschaftliche Kommunikationsforschung
4
Akademie für Technikfolgenabschätzung in Baden-Württemberg
4
Dänemark / Ministeriet for Videnskab, Teknologi og Udvikling
4
Dänemark / Statistik
4
EconWPA
4
Europäische Kommission / Generaldirektion Informationsgesellschaft
4
Sloan School of Management, Massachusetts Institute of Technology (MIT)
4
Springer Fachmedien Wiesbaden
4
UNCTAD
4
Université Paris-Dauphine (Paris IX)
4
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
4
World Bank Group
4
Deutsches Institut für Urbanistik
3
European Association of Agricultural Economists
3
Europäische Kommission / Generaldirektion Binnenmarkt und Finanzdienste
3
Federal Reserve Bank of Chicago
3
Friedrich-Ebert-Stiftung
3
Hamburger Forum Medienökonomie
3
Institut für Mittelstandsforschung <Bonn>
3
Institut für Weltwirtschaft
3
International Conference on E-Business <6, 2007, Wuhan>
3
International Telecommunications Society
3
Nomos Verlagsgesellschaft
3
School of Management, Yale University
3
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
3
Technische Universität Braunschweig / Institut für Marketing
3
USA / Subcommittee on Commercial and Administrative Law
3
Universität Regensburg / ibi research
3
AMACOM
2
Bertelsmann Stiftung
2
Booz, Allen & Hamilton GmbH <Düsseldorf>
2
more ...
less ...
Published in...
All
SpringerLink / Bücher
37
Electronic commerce research
28
Journal of internet commerce
27
Journal of retailing and consumer services
26
Gabler Edition Wissenschaft
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
22
Marketing Intelligence & Planning
22
Telecommunications policy : the international journal of digital economy, data sciences and new media
22
Industrial Management & Data Systems
20
Journal of business research : JBR
20
Information systems research : ISR
19
NBER working paper series
19
Springer eBook Collection / Business and Economics
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of management information systems : JMIS
17
NBER Working Paper
17
International journal of business information systems : IJBIS
16
Working paper / National Bureau of Economic Research, Inc.
16
CESifo working papers
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
Journal of global information management : an official publication of the Information Resources Management Association
15
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
15
Reihe Electronic Commerce
15
International journal of e-business research : an official publication of the Information Resources Management Association
14
International journal of electronic business
14
International journal of internet marketing and advertising : IJIMA
14
Technological forecasting & social change : an international journal
14
Economics : digitale Ökonomie und struktureller Wandel
13
International journal of production research
13
OECD Digital Economy Papers
13
Electronic commerce research and applications
12
European research studies
12
Kom / Kommission der Europäischen Gemeinschaften
12
Ausgewählte Studien des ECC-Handel
11
Electronic Services
11
Electronic markets : EM ; the international journal of electronic commerce and business media
11
Electronic markets : benefits, costs and risks
11
Handel im Fokus : aus dem Instituts für Handelsforschung an der Universität zu Köln
11
International journal of industrial organization
11
International journal of retail & distribution management
11
more ...
less ...
Source
All
ECONIS (ZBW)
5,244
USB Cologne (EcoSocSci)
314
Other ZBW resources
206
RePEc
112
USB Cologne (business full texts)
53
EconStor
29
BASE
18
more ...
less ...
Showing
1
-
10
of
5,976
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
2
An investigation of online food aggregator (OFA) service : do online and offline service quality distinct?
Yusra, Yusra
;
Caraka, Rezzy Eko
;
Agus, Arawati
; …
- In:
Serbian journal of management : an international …
15
(
2020
)
2
,
pp. 277-294
Persistent link: https://www.econbiz.de/10012418167
Saved in:
3
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
4
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
5
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
6
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
7
Empirical research on the impact of network externalities on online loyalty in B2B platforms
Li, Li
;
Wu, Xiaoli
;
Zhang, Yue
;
Zhao, Jie
- In:
International journal of networking and virtual …
15
(
2015
)
2/3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011440071
Saved in:
8
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
9
Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
10
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->