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Servicequalität in internen und externen Kunden-Lieferanten-Beziehungen : Antezedenzien und Effekte in einer modifizierten Service-Profit Chain

Langmann, Kristin - Center for Service Excellence - 2018 - 1. Auflage

Persistent link: https://www.econbiz.de/10011709796

Service Design : innovative Services und exzellente Kundenerlebnisse gestalten

Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage

Persistent link: https://www.econbiz.de/10011709816

There is no dark side of customer aggression : it's all dark

Yagil, Dana - In: Journal of marketing management : MM 33 (2017) 15/16, pp. 1413-1420

Persistent link: https://www.econbiz.de/10011850424

A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation

Chen, Ja-Shen; Weng, Hua-Hung Robin; Huang, Chio-Lun - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 410-428

Persistent link: https://www.econbiz.de/10011854070

The value of codesign : the effect of customer involvement in service design teams

Trischler, Jakob; Pervan, Simon J.; Kelly, Stephen J.; … - In: Journal of service research : JSR 21 (2018) 1, pp. 75-100

Persistent link: https://www.econbiz.de/10011855780

Absorbing customer knowledge : how customer involvement enables service design success

Storey, Chris; Larbig, Christine - In: Journal of service research : JSR 21 (2018) 1, pp. 101-118

Persistent link: https://www.econbiz.de/10011855781

Patientenloyalität in Bezug auf das Krankenhauswesen : Bestandsaufnahme, Begriffe, Kriterien, Potential

Peters-Alt, Janet - 2018

Persistent link: https://www.econbiz.de/10011819353

Investigating the impact of service quality dimensions on reputation and brand trust

Esmaeilpour, Majid; Sayadi, Amrollah; Mirzaei, Mahnaz - In: International journal of business and economic sciences … 10 (2017) 3, pp. 7-17

Purpose: The objective of this study was to investigate the impact of service quality dimensions on brand reputation … modeling was used to analyze the data through Smart PLS software. Findings: The findings reveal that all dimensions of service … impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to …

Persistent link: https://www.econbiz.de/10011823495

Evaluating the outcomes of service ecosystems : the interplay between ecosystem well-being and customer well-being

Baccarani, Claudio; Cassia, Fabio - In: The TQM journal : the international review of … 29 (2017) 6, pp. 834-846

Persistent link: https://www.econbiz.de/10011804576

Service pricing with loss-averse customers

Yang, Liu; Guo, Pengfei; Wang, Yulan - In: Operations research 66 (2018) 3, pp. 761-777

Persistent link: https://www.econbiz.de/10011884293