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Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah; Takalo, Salim Karimi; … - In: International journal of quality and innovation 3 (2016) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
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Relationship between service quality, customer satisfaction & customer loyalty in Shiraz banking system
Sanayei, Ali; Moeini, H.; Shafiei, M. - In: Journal of international marketing and marketing research 33 (2008) 1, pp. 31-44
Persistent link: https://www.econbiz.de/10003639592
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Identify corporate customer's expectations at Bank Saderat Iran and represent a model for their expectations
Esmaeilpour, Majid; Sayadi, Amrollah - In: International journal of applied business and economic … 13 (2015) 1, pp. 295-308
Persistent link: https://www.econbiz.de/10011376385
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A survey to recognize the most important dimensions of the service quality of Iran's commercial banks
Ebrahimi, Mohamad Reza; Moghadam, Akram Hadizadeh - In: Journal of management research 4 (2012) 4, pp. 131-142
Persistent link: https://www.econbiz.de/10009727361
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Providing a Model for the Effect of the Supporting Factors of Value Creation and Service Quality on Customer Satisfaction with the Service Among Iranian Mellat Bank
Fallah, Mohammad - 2014
been purposefully completed by more than one thousand client's Mellat bank of Iran. The results of structural equation … bank, by applying the recent approach of simultaneous measuring of service quality and supporting factors of value creation …
Persistent link: https://www.econbiz.de/10013058890
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Comparison and Ranking Factors of Effect on Customer's Satisfaction of Electronic Banking Service Quality in Public and Private Banks of West Iran (Case Study : Sepah, Keshavarzi,...
Akbari, Peyman - 2014
Since Iran has become a member of world trade organization (WTO) and due to arrival of foreign rivals to national … banks west Iran banks (Sepah and Keshavarzi) and private banks (Ghavamin and Karafarin), to this end, this research has used …
Persistent link: https://www.econbiz.de/10013063995
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Factors Affecting Customer Satisfaction, Quality Banking Services to Iran, Using the Servqual Model Case Study : Resalat Bank of Kermanshah Province
Akbari, Peyman - 2015
. Since this research is to assess customer satisfaction, quality banking services to Iran Case Study: Kermanshah Province … Resalat Bank‘s, according to the SERVQUAL model pays respect to the purpose of the research, applied research survey. The … sample consists of 384 bank customers, which were selected using simple random sampling. The results showed that, of the five …
Persistent link: https://www.econbiz.de/10013029545
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Management : a study of organizational culture and the relationship between emotional intelligence and communication effectiveness (case study in organizations of Iran)
Jorfi, Hassan; Jorfi, Mohsen - In: Journal of management research 4 (2012) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10009725893
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A structural model for organizational learning in universities based on managers' emotional intelligence
Nazem, Fattah - 2011
Persistent link: https://www.econbiz.de/10009716632
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Spiritual and emotional intelligences, financial performance, tax avoidance and corporate disclosure quality in Iran
Salehi, Mahdi; Mirzaee, Mahin Ali; Yazdani, Mahdieh - In: International journal of law and management : IJLMA 59 (2017) 2, pp. 237-256
Persistent link: https://www.econbiz.de/10011703418