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~subject:"Italien"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Italien
Kundenzufriedenheit
Schätzung
Großbritannien
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97,208
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Customer satisfaction
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Han, Heesup
67
Caporale, Guglielmo Maria
66
Blundell, Richard W.
60
Gil-Alaña, Luis A.
58
Jenkins, Stephen
45
Homburg, Christian
41
Meghir, Costas
41
Francesconi, Marco
39
Hart, Robert A.
39
Mattila, Anna S.
37
Booth, Alison L.
36
Svensson, Göran
35
Shields, Michael
34
Machin, Stephen
33
Addison, John T.
32
Van Reenen, John
32
Girma, Sourafel
31
Arulampalam, Wiji
30
Görg, Holger
30
Kaiser, Ulrich
30
Mittal, Vikas
30
Wong, IpKin Anthony
30
Walker, Ian
29
Usman, Osly
28
Aksoy, Lerzan
27
Haskel, Jonathan
26
Jenkins, Stephen P.
26
Prentice, Catherine
26
Ringle, Christian M.
26
Cappellari, Lorenzo
25
Gil Saura, Irene
25
Griffith, Rachel
25
Smith, Jeremy
25
Prayag, Girish
24
Prybutok, Victor R.
24
Wheatley Price, Stephen
24
Bekaert, Geert
23
Bloom, Nicholas
23
Hyun, Sunghyup Sean
23
Petrongolo, Barbara
23
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National Bureau of Economic Research
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Forschungsinstitut zur Zukunft der Arbeit
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Springer Fachmedien Wiesbaden
19
OECD
17
Centre for Economic Performance
14
European Centre for the Development of Vocational Training
14
Europäische Kommission
12
University of Oxford / Institute of Economics and Statistics
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
Institute for Fiscal Studies
10
Public Sector Economics Research Centre <Leicester>
10
Nomos Verlagsgesellschaft
9
University of Reading / Department of Economics
9
University of Sheffield / Department of Economics
9
Birkbeck College / Department of Economics
8
Economic Research Centre
8
Verlag Dr. Kovač
8
Books on Demand GmbH <Norderstedt>
7
European Conference of Ministers of Transport
7
National Institute of Economic and Social Research
7
University of Warwick / Department of Economics
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University of York / Department of Economics and Related Studies
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Institut für Weltwirtschaft
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Centre for Economic Policy Research
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Centre for Growth and Business Cycle Research <Manchester>
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Internationales Arbeitsamt
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Istituto Nazionale di Statistica
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Queen Mary College / Department of Economics
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Robert Schuman Centre for Advanced Studies
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University of Cambridge / Department of Applied Economics
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University of Exeter / Department of Economics
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Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
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Edward Elgar Publishing
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Ekonomiska forskningsinstitutet <Stockholm>
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Erasmus Research Institute of Management
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European Foundation for the Improvement of Living and Working Conditions
4
Istituto italiano per gli studi filosofici
4
Maxwell Graduate School of Citizenship and Public Affairs
4
Nationalekonomiska Institutionen <Lund>
4
Organisation for Economic Co-operation and Development
4
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Journal of retailing and consumer services
422
International journal of hospitality management
378
Journal of business research : JBR
304
Discussion paper series / IZA
282
The journal of services marketing
191
Tourism management : research, policies, practice
177
The service industries journal
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
IZA Discussion Papers
142
Applied economics
141
International journal of contemporary hospitality management
141
Discussion paper / Centre for Economic Policy Research
132
NBER working paper series
113
Working paper / National Bureau of Economic Research, Inc.
111
IZA Discussion Paper
110
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Cogent business & management
104
Services marketing quarterly
101
NBER Working Paper
97
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Discussion paper
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
77
SpringerLink / Bücher
75
CESifo working papers
74
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of service management
72
Journal of the Academy of Marketing Science
72
Journal of strategic marketing
70
International journal of quality and service sciences
67
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
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ECONIS (ZBW)
22,789
EconStor
460
USB Cologne (EcoSocSci)
67
RePEc
26
OLC EcoSci
11
BASE
5
ArchiDok
2
Other ZBW resources
1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
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