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to facilitate customers’ engagement in processes of collaborative learning and innovation, outlining the potential …
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This article investigates a social media-enabled customer co-creation project at the front-end of innovation (FEI) in a well-known, large-scale food manufacturer. It sheds light on the role of social media technology in transforming the characteristics of FEI in terms of boundaries and knowledge...
Persistent link: https://www.econbiz.de/10014037809