//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Italy"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Italy
Kundenzufriedenheit
Schätzung
Großbritannien
136,371
United Kingdom
96,148
Bibliometrics
20,338
Bibliometrie
20,219
Deutschland
15,493
Customer satisfaction
15,448
USA
13,701
Germany
13,026
Dienstleistungssektor
12,413
United States
12,298
Service industry
11,406
Theorie
8,865
Theory
8,735
Frankreich
8,661
Consumer behaviour
8,151
Service quality
7,942
Konsumentenverhalten
7,916
Dienstleistungsqualität
7,712
EU-Staaten
6,947
France
6,905
Relationship marketing
6,848
EU countries
6,835
Beziehungsmarketing
6,784
Estimation
5,576
Welt
4,779
World
4,705
Vergleich
4,452
Comparison
4,255
Japan
4,174
Italien
3,958
Innovation
3,943
Wirtschaftsgeschichte
3,722
Geschichte
3,467
Customer service
3,451
Industrie
3,398
Economic history
3,351
Geldpolitik
3,309
more ...
less ...
Online availability
All
Undetermined
6,506
Free
5,563
Type of publication
All
Article
14,888
Book / Working Paper
7,829
Journal
14
Type of publication (narrower categories)
All
Article in journal
13,545
Aufsatz in Zeitschrift
13,545
Working Paper
3,045
Graue Literatur
2,993
Non-commercial literature
2,993
Arbeitspapier
2,694
Aufsatz im Buch
1,233
Book section
1,233
Hochschulschrift
543
Collection of articles of several authors
473
Sammelwerk
473
Thesis
419
Aufsatzsammlung
225
Konferenzschrift
148
Case study
146
Fallstudie
146
Conference paper
124
Konferenzbeitrag
124
Conference proceedings
88
Amtsdruckschrift
72
Government document
72
Bibliografie enthalten
65
Bibliography included
65
Collection of articles written by one author
50
Sammlung
50
Ratgeber
28
Advisory report
25
Gutachten
25
Guidebook
24
Handbook
21
Handbuch
21
research-article
21
Forschungsbericht
20
Lehrbuch
20
Reprint
18
Statistik
17
Textbook
17
Article
14
Mehrbändiges Werk
14
Multi-volume publication
14
more ...
less ...
Language
All
English
20,848
German
1,391
Italian
292
French
153
Undetermined
49
Spanish
23
Hungarian
8
Polish
6
Dutch
5
Portuguese
4
Russian
4
Czech
2
Swedish
2
Valencian
1
Slovak
1
Albanian
1
more ...
less ...
Author
All
Han, Heesup
67
Caporale, Guglielmo Maria
61
Blundell, Richard W.
60
Gil-Alaña, Luis A.
57
Jenkins, Stephen
45
Homburg, Christian
41
Meghir, Costas
41
Francesconi, Marco
39
Hart, Robert A.
39
Mattila, Anna S.
37
Booth, Alison L.
36
Svensson, Göran
35
Shields, Michael
34
Machin, Stephen
33
Addison, John T.
32
Van Reenen, John
32
Girma, Sourafel
31
Arulampalam, Wiji
30
Görg, Holger
30
Kaiser, Ulrich
30
Mittal, Vikas
30
Walker, Ian
29
Usman, Osly
28
Wong, IpKin Anthony
28
Aksoy, Lerzan
27
Haskel, Jonathan
26
Jenkins, Stephen P.
26
Prentice, Catherine
26
Ringle, Christian M.
26
Cappellari, Lorenzo
25
Gil Saura, Irene
25
Griffith, Rachel
25
Smith, Jeremy
25
Prayag, Girish
24
Prybutok, Victor R.
24
Wheatley Price, Stephen
24
Bekaert, Geert
23
Bloom, Nicholas
23
Hyun, Sunghyup Sean
23
Petrongolo, Barbara
23
more ...
less ...
Institution
All
National Bureau of Economic Research
116
Forschungsinstitut zur Zukunft der Arbeit
52
Springer Fachmedien Wiesbaden
19
OECD
15
Centre for Economic Performance
14
University of Oxford / Institute of Economics and Statistics
12
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
European Centre for the Development of Vocational Training
10
Institute for Fiscal Studies
10
Public Sector Economics Research Centre <Leicester>
10
Europäische Kommission
9
University of Reading / Department of Economics
9
University of Sheffield / Department of Economics
9
Birkbeck College / Department of Economics
8
Nomos Verlagsgesellschaft
8
Verlag Dr. Kovač
8
Books on Demand GmbH <Norderstedt>
7
Economic Research Centre
7
European Conference of Ministers of Transport
7
National Institute of Economic and Social Research
7
University of Warwick / Department of Economics
7
University of York / Department of Economics and Related Studies
7
Institut für Weltwirtschaft
6
Centre for Economic Policy Research
5
Centre for Growth and Business Cycle Research <Manchester>
5
Internationales Arbeitsamt
5
Istituto Nazionale di Statistica
5
Queen Mary College / Department of Economics
5
Robert Schuman Centre for Advanced Studies
5
University of Cambridge / Department of Applied Economics
5
University of Exeter / Department of Economics
5
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
4
Edward Elgar Publishing
4
Ekonomiska forskningsinstitutet <Stockholm>
4
Erasmus Research Institute of Management
4
Istituto italiano per gli studi filosofici
4
Maxwell Graduate School of Citizenship and Public Affairs
4
Nationalekonomiska Institutionen <Lund>
4
University of Glasgow / Department of Economics
4
Zentrum für Europäische Wirtschaftsforschung
4
more ...
less ...
Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
361
Journal of business research : JBR
304
Discussion paper series / IZA
282
The journal of services marketing
191
The service industries journal
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Applied economics
138
IZA Discussion Papers
134
Discussion paper / Centre for Economic Policy Research
132
NBER working paper series
112
Working paper / National Bureau of Economic Research, Inc.
111
IZA Discussion Paper
110
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Cogent business & management
104
Services marketing quarterly
101
NBER Working Paper
97
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Discussion paper
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
77
SpringerLink / Bücher
75
CESifo working papers
73
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
69
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
more ...
less ...
Source
All
ECONIS (ZBW)
22,247
EconStor
376
RePEc
54
Other ZBW resources
25
OLC EcoSci
11
USB Cologne (EcoSocSci)
11
BASE
5
ArchiDok
2
more ...
less ...
Showing
1
-
10
of
22,731
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->