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~subject:"Japan"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Japan
Kundenservice
USA
Großbritannien
32,752
United Kingdom
32,562
Bibliometrics
13,412
Bibliometrie
13,343
Customer satisfaction
10,571
Kundenzufriedenheit
10,561
Service quality
6,219
Dienstleistungsqualität
6,217
Consumer behaviour
6,129
Konsumentenverhalten
6,129
Dienstleistungssektor
6,085
Service industry
6,001
United States
5,617
Relationship marketing
5,035
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5,034
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4,466
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4,441
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3,193
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3,180
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2,648
France
2,636
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2,228
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2,224
EU-Staaten
2,223
Estimation
1,937
Schätzung
1,937
Welt
1,818
World
1,816
Customer service
1,800
Italien
1,492
Italy
1,486
Firm performance
1,379
Unternehmenserfolg
1,377
Arbeitszufriedenheit
1,367
Comparison
1,367
Job satisfaction
1,367
Vergleich
1,365
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256
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7,036
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779
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21
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Article in journal
Collection of articles of several authors
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807
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747
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Fallstudie
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84
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84
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55
Lehrbuch
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Ratgeber
49
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48
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48
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48
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Author
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Gil-Alaña, Luis A.
17
Broadberry, Stephen N.
14
Kanas, Angelos
14
Mattila, Anna S.
14
Peel, David
14
Hamori, Shigeyuki
13
MacDonald, Ronald
13
Sarno, Lucio
13
O'Mahony, Mary
12
Blanpain, Roger
11
Gustafsson, Anders
11
Taylor, Mark P.
11
Bekaert, Geert
10
Han, Heesup
10
Laband, David N.
10
Sharma, Piyush
10
Walsh, Gianfranco
10
Bahmani-Oskooee, Mohsen
9
Barnes, Donald C.
9
Beatty, Sharon E.
9
Jang, Soocheong
9
Miao, Li
9
Ark, Bart van
8
Blundell, Richard W.
8
Burkhauser, Richard V.
8
Caporale, Guglielmo Maria
8
Collier, Joel E.
8
Edvardsson, Bo
8
Hughes Hallett, Andrew
8
Koedijk, Kees
8
Kugler, Peter
8
McColl-Kennedy, Janet R.
8
Shin, Hyunju
8
Van Vaerenbergh, Yves
8
Banks, James
7
Brounen, Dirk
7
Chan, Kam C.
7
Enkawa, Takao
7
Gospel, Howard F.
7
Gremler, Dwayne D.
7
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OECD
9
Economic Research Centre
7
National Bureau of Economic Research
6
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
Bertelsmann Stiftung
3
European Conference of Ministers of Transport
3
Japan / Tōkeikyoku
3
Nomos Verlagsgesellschaft
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
USA / Bureau of Labor Statistics
3
Anglo-Japanese Economic Institute <London>
2
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Economic Policy Research
2
Centro Formazione e Studi <Roma u.a.>
2
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
2
Council on Foreign Relations
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Federal Reserve Bank of St. Louis
2
Fraser Institute
2
Harvard Graduate School of Business Administration
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
Kundendienstverband Deutschland
2
National Academy of Engineering
2
Round Table on Transport Economics <124, 2002, Paris>
2
Russell Sage Foundation
2
Vivento-Customer-Services <Bonn>
2
Advanced Research Workshop on Science Evaluation and Its Management <1997, Prag>
1
Ajia Keizai Kenkyūsho <Chiba>
1
American College of Tax Counsel <University, Ala.>
1
American Marketing Association
1
Anglo-Japanese Business History Conference <3, 1990, Tokio>
1
Applied Econometrics Association
1
Arbeitskreis Konjunktur des IWH
1
Arbetarskyddsfonden
1
Arbetslivscentrum <Stockholm>
1
Asian Development Bank
1
Association d'Econométrie Appliquée
1
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Published in...
All
International journal of hospitality management
100
The journal of services marketing
90
Journal of business research : JBR
88
Journal of retailing and consumer services
88
Journal of international money and finance
74
Applied economics
72
The service industries journal
50
The American economic review
48
Journal of service research : JSR
47
Economics letters
46
Applied financial economics
44
The review of economics and statistics
41
Journal of service management
35
The journal of economic history
35
The economic journal : the journal of the Royal Economic Society
34
Services marketing quarterly
33
International journal of contemporary hospitality management
32
Journal of money, credit and banking : JMCB
32
The journal of finance : the journal of the American Finance Association
32
Economic modelling
31
Psychology & marketing
30
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
29
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of international financial markets, institutions & money
29
Journal of macroeconomics
29
Managing service quality : MSQ ; an international journal
29
Journal of banking & finance
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
The journal of futures markets
27
Journal of the Academy of Marketing Science
25
Economic inquiry : journal of the Western Economic Association International
24
European economic review : EER
24
Technological forecasting & social change : an international journal
24
International journal of services and operations management
23
International review of economics & finance : IREF
23
Journal of hospitality marketing & management
23
Global finance journal
22
The journal of real estate finance and economics
22
European journal of marketing : EJM
21
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Source
All
ECONIS (ZBW)
7,835
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
7,836
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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