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Economic influences on perceived value, quality expectations and customer satisfaction

Frank, Björn; Enkawa, Takao - In: International journal of consumer studies 33 (2009) 1, pp. 72-82

Persistent link: https://www.econbiz.de/10003809968

Economic influences on customer satisfaction : an international comparison

Frank, Björn; Enkawa, Takao - In: International journal of business environment : IJBE 2 (2008/09) 3, pp. 336-355

Persistent link: https://www.econbiz.de/10003849635

Interpreting time series of patient satisfaction : macro vs. micro components

Frank, Björn; Sudo, Shuichi; Enkawa, Takao - In: Journal of hospital marketing & public relations 19 (2009) 1, pp. 15-39

Persistent link: https://www.econbiz.de/10003820131

How do Asia's two most important consumer markets differ? Japanese–Chinese differences in customer satisfaction and its formation

Frank, Björn; Abulaiti, Gulimire; Herbas Torrico, Boris; … - In: Journal of Business Research 66 (2013) 12, pp. 2397-2405

Little is known about international differences in the formation of customer satisfaction, particularly regarding developed and emerging markets in Asia. This lack of knowledge limits the competitiveness of Western companies in Asia. From the perspectives of economic and cultural country...

Persistent link: https://www.econbiz.de/10011049979

What characterizes Chinese consumer behavior? A cross-industry analysis of the Chinese diaspora in Japan

Frank, Björn; Abulaiti, Gulimire; Enkawa, Takao - In: Marketing Letters 23 (2012) 3, pp. 683-700

In order to profit from China’s enormous business opportunities, international firms need to know Chinese consumer preferences. To learn more about intrinsic Chinese consumer preferences and their distinction from other Asian consumer preferences, this study analyzes differences in the...

Persistent link: https://www.econbiz.de/10010989726

What characterizes Chinese consumer behavior? : a cross-industry analysis of the Chinese diaspora in Japan

Frank, Björn; Abulaiti, Gulimire; Enkawa, Takao - In: Marketing letters : a journal of research in marketing 23 (2012) 3, pp. 683-700

Persistent link: https://www.econbiz.de/10009579979

How should foreign retailers deal with Chinese consumers? : a cross-national comparison of the formation of customer satisfaction

Abulaiti, Gulimire; Frank, Björn; Enkawa, Takao; … - In: Journal of marketing channels : ... distribution … 18 (2011) 4, pp. 353-373

Persistent link: https://www.econbiz.de/10009404726

How do Asia's two most important consumer markets differ? : Japanese–Chinese differences in customer satisfaction and its formation

Frank, Björn; Abulaiti, Gulimire; Torrico, Boris Herbas; … - In: Journal of business research : JBR 66 (2013) 12, pp. 2397-2405

Persistent link: https://www.econbiz.de/10010209687