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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi; Suzuki, Hideo; Schvaneveldt, Shane J. - In: Total quality management & business excellence 30 (2019) 11, pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
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Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori; Kubota, Yukihiro - In: Journal of air transport management 57 (2016), pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
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Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung; Lee, Hyung-ryong - In: Journal of air transport management 15 (2009) 6, pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
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Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael; Decker, Reinhold - In: Quantitative marketing and marketing management : …, (pp. 401-422). 2012
Persistent link: https://www.econbiz.de/10009621746
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The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min - In: The service industries journal 29 (2009) 9/10, pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
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Customer satisfaction with game and service experiences : antecedents and consequences
Yoshida, Masayuki; James, Jeffrey D. - In: Journal of sport management : the official journal of … 24 (2010) 3, pp. 338-361
Persistent link: https://www.econbiz.de/10003993201
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A comparative study on the effect of service quality of firms undertaking O2O commerce on customer satisfaction and repurchase intention in Korea, China and Japan
Moon, Hee-Cheol; Chung, Jae-eun - In: Journal of international trade & commerce 14 (2018) 5, pp. 115-134
Persistent link: https://www.econbiz.de/10011949496
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The effect of R&D-manufacturing-marketing integration on new product performance in Japanese and US firms : a contingency perspective
Song, X. Michael; Xie, Jinhong - 1996
Persistent link: https://www.econbiz.de/10000957470
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Waiting in exit-stage operations : expectatopm fpr self-checkout systems and overall satisfaction
Morimura, Fumikazu; Nishioka, Kenichi - In: Journal of marketing channels : ... distribution … 23 (2016) 4, pp. 241-254
Persistent link: https://www.econbiz.de/10011628606