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~subject:"Job satisfaction"
~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Job satisfaction
Service industry
USA
Unternehmenserfolg
Großbritannien
30,790
United Kingdom
30,667
Bibliometrics
13,047
Bibliometrie
12,970
Customer satisfaction
10,426
Kundenzufriedenheit
10,415
Service quality
6,136
Dienstleistungsqualität
6,133
Consumer behaviour
5,993
Konsumentenverhalten
5,993
Dienstleistungssektor
5,661
United States
5,153
Relationship marketing
4,925
Beziehungsmarketing
4,924
Deutschland
3,817
Germany
3,805
Theory
3,020
Theorie
3,007
Frankreich
2,193
France
2,187
Innovation
2,144
EU countries
1,920
Estimation
1,920
Schätzung
1,920
EU-Staaten
1,919
Customer service
1,750
Kundenservice
1,734
Welt
1,566
World
1,564
Japan
1,454
Arbeitszufriedenheit
1,352
Firm performance
1,351
Comparison
1,293
Vergleich
1,291
Qualitätsmanagement
1,210
Quality management
1,208
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Undetermined
3,328
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727
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Article
12,033
Book / Working Paper
356
Journal
182
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Fallstudie
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12,100
Graue Literatur
4,775
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4,775
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3,691
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3,418
Aufsatz im Buch
2,476
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2,476
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1,097
Sammelwerk
1,097
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913
Thesis
726
Amtsdruckschrift
572
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572
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503
Bibliografie enthalten
357
Bibliography included
357
Konferenzschrift
348
Statistics
244
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235
Conference proceedings
232
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126
Advisory report
97
Gutachten
97
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87
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87
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87
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87
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70
Lehrbuch
65
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64
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58
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49
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47
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Gallouj, Fai͏̈z
20
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Svensson, Göran
16
Broadberry, Stephen N.
15
Gustafsson, Anders
14
Kanas, Angelos
14
Witell, Lars
14
Bryson, Alex
13
Gil-Alaña, Luis A.
13
Han, Heesup
13
Peel, David
13
Djellal, Faridah
12
Edvardsson, Bo
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Rahman, Zillur
12
Walsh, Gianfranco
12
Altinay, Levent
11
Gebauer, Heiko
11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
O'Cass, Aron
11
Sarno, Lucio
11
Ark, Bart van
10
Bekaert, Geert
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Fu, Na
10
Jang, Soocheong
10
Kraus, Sascha
10
Laband, David N.
10
Savona, Maria
10
Taylor, Mark P.
10
Williams, Colin C.
10
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Filatotchev, Igor
9
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Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Argentinien / Secretaría de Planificación
1
Aserbaidschan / Statistika Komitäsi
1
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Published in...
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The service industries journal
286
Journal of business research : JBR
154
International journal of hospitality management
123
The journal of services marketing
119
Applied economics
96
Journal of retailing and consumer services
81
Industrial marketing management : the international journal for industrial and high-tech firms
79
The international journal of human resource management
71
Journal of service research : JSR
70
International journal of production economics
69
Journal of service management
67
Journal of international money and finance
66
Service business
65
Research policy : policy, management and economic studies of science, technology and innovation
52
Economics letters
51
Services marketing quarterly
51
The American economic review
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
International journal of services technology and management
44
Applied financial economics
43
Regional studies
43
Structural change and economic dynamics : SC+ED
43
The journal of business & industrial marketing
43
International journal of contemporary hospitality management
42
Technological forecasting & social change : an international journal
42
The economic journal : the journal of the Royal Economic Society
40
The review of economics and statistics
40
Applied economics letters
39
International journal of services and operations management
38
Economics of innovation and new technology
37
Journal of business ethics : JOBE
37
European journal of operational research : EJOR
36
The journal of economic history
36
Economic modelling
35
Journal of the Academy of Marketing Science
33
Managing service quality : MSQ ; an international journal
33
Management decision : MD
32
Technovation : the international journal of technological innovation, entrepreneurship and technology management
31
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
30
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ECONIS (ZBW)
12,570
USB Cologne (EcoSocSci)
1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
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