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Internal marketing and the moderating role of employees : an exploratory study

Pantouvakis, Angelos - In: Total quality management & business excellence : an … 23 (2012) 2, pp. 177-195

Persistent link: https://www.econbiz.de/10009509627

The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry

Pantouvakis, Angelos - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1174-1187

Persistent link: https://www.econbiz.de/10009793740

Internal service quality and job satisfaction synergies for performance improvement : some evidence from a B2B environment

Pantouvakis, Angelos - In: Journal of targeting, measurement and analysis for marketing 19 (2011) 1, pp. 11-22

Persistent link: https://www.econbiz.de/10009233567

Consumption experience outcomes : satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions

Triantafillidou, Amalia; Siomkos, George J. - In: The journal of consumer marketing 31 (2014) 6/7, pp. 526-540

Persistent link: https://www.econbiz.de/10010459734

Measuring clinical department efficiency : the impact of clinical leadership job satisfaction ; an application to public hospitals

Pantouvakis, Angelos; Mpogiatzidis, Panagiotis - In: Benchmarking : an international journal ; BIJ 20 (2013) 3, pp. 305-321

Persistent link: https://www.econbiz.de/10009759824

The link between organizational learning culture and customer satisfaction : confirming relationship and exploring moderating effect

Pantouvakis, Angelos; Bouranta, Nancy - In: The learning organization : TLO ; the international … 20 (2013) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10010203330

Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment

Pantouvakis, Angelos; Patsiouras, Christos - In: International journal of quality and service sciences 8 (2016) 1, pp. 88-101

Persistent link: https://www.econbiz.de/10011558935

The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory

Pantouvakis, Angelos; Vlachos, Ilias; Polemis, Dionysios - In: International journal of quality & reliability management 41 (2024) 1, pp. 107-126

Persistent link: https://www.econbiz.de/10014470823

Measuring clinical department efficiency – the impact of clinical leadership job satisfaction

Pantouvakis, Angelos; Mpogiatzidis, Panagiotis - In: Benchmarking: An International Journal 20 (2013) 3, pp. 305-321

Purpose – The purpose of this paper is to evaluate clinical departments' performance per clinical sector in the context of the Greek public hospital care system. Design/methodology/approach – The sample consisted of 96 internal pathology and surgical clinical departments in 15 hospitals in...

Persistent link: https://www.econbiz.de/10014683604