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Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: Journal of service management 27 (2016) 4, pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang; Ye, Shun; Pearce, Philip; Wu, Mao-ying - In: International journal of hospitality management 38 (2014), pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
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Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
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Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo; Lee, JungHoon - In: Journal of travel research : a quarterly publication of … 58 (2019) 8, pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
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Employees' online reviews and equity prices
Symitsi, Efthymia; Stamolampros, Panagiotis; … - In: Economics letters 162 (2018), pp. 53-55
Persistent link: https://www.econbiz.de/10011939758
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Unlocking the voice of employee perspectives : exploring the relevance of online platform reviews on organizational perceptions
Sekar, Srinivasan; Subhakaran, Sriji Edakkat; … - In: Management decision 61 (2023) 11, pp. 3408-3429
Persistent link: https://www.econbiz.de/10014428510
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Social media user self-efficacy moderating hotel satisfaction and posting behaviour
Maamari, Bassem E.; Chaanine, Johnny Chalita - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 67-83
Persistent link: https://www.econbiz.de/10012513429
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Effective marketing outcomes of hotel Facebook pages : the role of active participation and satisfaction
Kang, Juhee - In: Journal of hospitality and tourism insights 1 (2018) 2, pp. 106-120
Persistent link: https://www.econbiz.de/10011922078
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Electronic Satisfaction in Tourism Industry : A Case Study of J&K State
Jain, Deepak; Madireddy, Madhavi; Naraharisetti, Ramanuja - 2021
Technology had a great impact on different industries and of them is Tourism. Several firms have offered their tourism services on-line and claim that they offer better services comparing with the traditional travel agencies, but what is important is the perception of their customers. In this...
Persistent link: https://www.econbiz.de/10013231910