Narrow search
Showing 1 - 10 of 1,212
Cover Image
Einfluss der internen Qualität auf die Servicequalität und Kundenzufriedenheit : eine explorative Analyse von Unternehmensberatungsprojekten
Höck, Michael; Ringle, Christian M.; Sarstedt, Marko - In: Die Betriebswirtschaft : DBW 71 (2011) 6, pp. 577-597
Persistent link: https://www.econbiz.de/10009382928
Cover Image
Moderating role of religion in the relationship between SERVQUAL dimensions and hotel guest satisfaction
Ezeh, Precious Chikezie; Okeke, Titus Chukwuemezie; … - In: Journal of Islamic marketing 13 (2022) 12, pp. 2542-2562
Persistent link: https://www.econbiz.de/10013536340
Cover Image
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Cover Image
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Cover Image
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Cover Image
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol; Gazzoli, Gabriel; Qu, Halin; Kim, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Cover Image
Employee satisfaction survey on the life insurance industry
Cristian, Benţe Corneliu; Maria, Bente Florina - In: Acta Universitatis Danubius / Oeconomica 10 (2014) 4, pp. 145-154
Persistent link: https://www.econbiz.de/10011508314
Cover Image
Impact of job satisfaction on public service quality : evidence from Syria
Milana, Elias - In: Serbian journal of management : an international … 13 (2018) 2, pp. 233-250
Persistent link: https://www.econbiz.de/10012137175
Cover Image
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis; Santouridis, Ilias - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 169-183
Persistent link: https://www.econbiz.de/10011555773