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Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon; Arnold, Todd J. - In: Journal of service research : JSR 19 (2016) 1, pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
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Salesperson brand attachment : a job demands-resources theory perspective
Allison, Lee; Flaherty, Karen E.; Jung, Jin Ho; … - In: The journal of personal selling & sales management : JPSSM 36 (2016) 1, pp. 3-18
Persistent link: https://www.econbiz.de/10011486143
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Dimensions and contingent effects of variable compensation system changes
Johnson, Jeff S.; Friend, Scott B.; Agrawal, Arvind - In: Journal of business research : JBR 69 (2016) 8, pp. 2923-2930
Persistent link: https://www.econbiz.de/10011507823
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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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Abusive supervision, distributive justice, and work-life balance : perspectives from salespeople and managers
Gabler, Colin B.; Hill, Ronald Paul - In: The journal of personal selling & sales management : JPSSM 35 (2015) 3, pp. 247-261
Persistent link: https://www.econbiz.de/10011374656
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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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A study of job satisfaction of front line sales employees in insurance sector of India
Rayat, Ruchi; Aqeel, Hussain; Tyagi, Lokinder Kumar - In: Manthan : journal of commerce and management 5 (2018) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10011981434
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Achieving top performance while building collegiality in sales : it all starts with ethics
Itani, Omar S.; Jaramillo, Fernando; Chonko, Lawrence B. - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 417-438
Persistent link: https://www.econbiz.de/10012017540