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Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry
Ladhari, Riadh - In: Journal of financial services marketing : JFSM 14 (2009/10) 1, pp. 70-82
Persistent link: https://www.econbiz.de/10003903427
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The lodging quality index : an independent assessment of validity and dimensions
Ladhari, Riadh - In: International journal of contemporary hospitality management 24 (2012) 4, pp. 628-652
Persistent link: https://www.econbiz.de/10009568743
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Bank service quality : comparing Canadian and Tunisian customer perceptions
Ladhari, Riadh; Ladhari, Ines; Morales Alvarez, Miguel - In: The international journal of bank marketing : IJBM 29 (2011) 3, pp. 224-246
Persistent link: https://www.econbiz.de/10009011788
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Culture and personal values : how they influence perceived service quality
Ladhari, Riadh; Pons, Frank; Bressolles, Grégory; … - In: Journal of business research : JBR 64 (2011) 9, pp. 951-957
Persistent link: https://www.econbiz.de/10009241420
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An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel; Ladhari, Riadh; Reynoso, Javier; … - In: The service industries journal 32 (2012) 16, pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
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The differential effect of acculturation modes on immigrant consumers' complaining behavior : the case of West African immigrants to Canada
Souiden, Nizar; Ladhari, Riadh - In: The journal of consumer marketing 28 (2011) 5, pp. 321-332
Persistent link: https://www.econbiz.de/10009272098