//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Kundenservice
USA
Großbritannien
32,871
United Kingdom
32,681
Bibliometrics
13,565
Bibliometrie
13,495
Customer satisfaction
10,647
Kundenzufriedenheit
10,638
Service quality
6,254
Dienstleistungsqualität
6,252
Consumer behaviour
6,182
Dienstleistungssektor
6,121
Service industry
6,037
United States
5,629
Relationship marketing
5,074
Beziehungsmarketing
5,073
Deutschland
4,477
Germany
4,452
Theory
3,200
Theorie
3,187
Frankreich
2,655
France
2,643
Innovation
2,244
EU countries
2,233
EU-Staaten
2,232
Estimation
1,943
Schätzung
1,943
Welt
1,837
World
1,834
Customer service
1,810
Japan
1,618
Italien
1,496
Italy
1,490
Firm performance
1,393
Unternehmenserfolg
1,391
Arbeitszufriedenheit
1,379
Job satisfaction
1,379
Comparison
1,370
Vergleich
1,367
more ...
less ...
Online availability
All
Undetermined
4,385
Free
845
Type of publication
All
Article
11,970
Book / Working Paper
748
Journal
18
Type of publication (narrower categories)
All
Article in journal
Collection of articles of several authors
Statistik
Textbook
Aufsatz in Zeitschrift
12,022
Graue Literatur
3,033
Non-commercial literature
3,033
Working Paper
2,687
Arbeitspapier
2,400
Aufsatz im Buch
1,592
Book section
1,592
Hochschulschrift
889
Sammelwerk
717
Thesis
690
Aufsatzsammlung
380
Bibliografie enthalten
314
Bibliography included
314
Konferenzschrift
251
Case study
169
Fallstudie
169
Conference proceedings
155
Amtsdruckschrift
154
Government document
154
Collection of articles written by one author
88
Sammlung
88
Conference paper
84
Konferenzbeitrag
84
research-article
75
Reprint
62
Lehrbuch
53
Ratgeber
51
Bibliografie
49
Advisory report
48
Gutachten
48
Guidebook
46
Dissertation u.a. Prüfungsschriften
38
Handbook
35
Handbuch
35
Systematic review
35
Übersichtsarbeit
35
more ...
less ...
Language
All
English
12,149
German
385
French
122
Italian
52
Spanish
28
Hungarian
9
Dutch
9
Russian
4
Czech
3
Polish
3
Swedish
3
Finnish
1
Norwegian
1
Portuguese
1
Undetermined
1
more ...
less ...
Author
All
Han, Heesup
54
Mattila, Anna S.
37
Prentice, Catherine
24
Jang, Soocheong
19
Walsh, Gianfranco
18
Hyun, Sunghyup Sean
17
Loureiro, Sandra Maria Correia
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Gustafsson, Anders
16
Paul, Justin
16
Prybutok, Victor R.
16
Söderlund, Magnus
16
Barnes, Donald C.
15
Sharma, Piyush
15
Kanas, Angelos
14
Klaus, Philipp
14
McColl-Kennedy, Janet R.
14
Broadberry, Stephen N.
13
Gil-Alaña, Luis A.
13
Peel, David
13
Prayag, Girish
13
Sparks, Beverley
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Bang, Nguyen
12
Beatty, Sharon E.
12
Gong, Taeshik
12
Kim, Wansoo
12
O'Mahony, Mary
12
Rahman, Zillur
12
Román, Sergio
12
Van Vaerenbergh, Yves
12
Wu, Luorong
12
Yi, Youjae
12
Amin, Muslim
11
Collier, Joel E.
11
Gursoy, Dogan
11
Hamori, Shigeyuki
11
Hollebeek, Linda D.
11
more ...
less ...
Institution
All
OECD
8
Economic Research Centre
7
National Bureau of Economic Research
6
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
European Conference of Ministers of Transport
3
Nomos Verlagsgesellschaft
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
USA / Bureau of Labor Statistics
3
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Bertelsmann Stiftung
2
Books on Demand GmbH <Norderstedt>
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Economic Policy Research
2
Centro Formazione e Studi <Roma u.a.>
2
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
2
Council on Foreign Relations
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Federal Reserve Bank of St. Louis
2
Fraser Institute
2
Harvard Graduate School of Business Administration
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
Kundendienstverband Deutschland
2
National Academy of Engineering
2
Round Table on Transport Economics <124, 2002, Paris>
2
Russell Sage Foundation
2
Vivento-Customer-Services <Bonn>
2
Advanced Research Workshop on Science Evaluation and Its Management <1997, Prag>
1
Ajia Keizai Kenkyūsho <Chiba>
1
American College of Tax Counsel <University, Ala.>
1
American Marketing Association
1
Arbeitskreis Konjunktur des IWH
1
Arbetarskyddsfonden
1
Arbetslivscentrum <Stockholm>
1
Associazione fra gli Istituti Regionali di Mediocredito
1
Australian Tax Research Foundation
1
Banca d'Italia
1
Banca d'Italia / Servizio Rapporti con il Tesoro
1
Bayerisches Staatsinstitut für Hochschulforschung und Hochschulplanung
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
413
Journal of business research : JBR
281
International journal of hospitality management
263
The journal of services marketing
177
International journal of consumer studies
112
The service industries journal
112
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
99
Journal of travel and tourism marketing
99
Psychology & marketing
96
Cogent business & management
85
Journal of service research : JSR
85
Services marketing quarterly
81
Journal of service management
79
Applied economics
69
Tourism management : research, policies, practice
69
European journal of marketing : EJM
65
Journal of international money and finance
64
Asia Pacific journal of marketing and logistics
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Service business
57
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
Journal of strategic marketing
51
The international review of retail, distribution and consumer research
51
Journal of marketing management : MM
50
Journal of the Academy of Marketing Science
50
The American economic review
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Managing service quality : MSQ ; an international journal
45
International journal of retail & distribution management
44
International journal of services and operations management
44
Journal of air transport management
44
Journal of retailing
44
Economics letters
43
Industrial marketing management : the international journal for industrial and high-tech firms
43
Journal of consumer behaviour : an international research review
41
The review of economics and statistics
41
International journal of electronic marketing and retailing : IJEMR
40
The international journal of bank marketing : IJBM
40
Journal of service research
39
more ...
less ...
Source
All
ECONIS (ZBW)
12,735
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
12,736
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->