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~subject:"Konsumentenverhalten"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Konsumentenverhalten
Service industry
USA
Großbritannien
32,028
United Kingdom
31,858
Bibliometrics
13,370
Bibliometrie
13,299
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,222
Dienstleistungsqualität
6,220
Consumer behaviour
6,121
Dienstleistungssektor
5,820
United States
5,391
Relationship marketing
5,039
Beziehungsmarketing
5,038
Deutschland
4,206
Germany
4,177
Theory
3,276
Theorie
3,264
Frankreich
2,350
France
2,339
Innovation
2,197
EU countries
2,020
EU-Staaten
2,019
Estimation
1,951
Schätzung
1,951
Customer service
1,821
Kundenservice
1,806
Welt
1,667
World
1,665
Japan
1,522
Firm performance
1,375
Job satisfaction
1,374
Unternehmenserfolg
1,374
Arbeitszufriedenheit
1,373
Comparison
1,339
Vergleich
1,338
Qualitätsmanagement
1,235
Quality management
1,233
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Online availability
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Undetermined
5,587
Free
1,126
Type of publication
All
Article
15,560
Book / Working Paper
694
Journal
182
Type of publication (narrower categories)
All
Article in journal
Bibliografie enthalten
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
15,632
Graue Literatur
4,673
Non-commercial literature
4,673
Working Paper
3,565
Arbeitspapier
3,278
Aufsatz im Buch
2,524
Book section
2,524
Collection of articles of several authors
1,118
Sammelwerk
1,118
Hochschulschrift
992
Thesis
781
Amtsdruckschrift
543
Government document
543
Aufsatzsammlung
521
Konferenzschrift
363
Bibliography included
362
Statistics
242
Conference proceedings
240
Case study
226
Conference paper
133
Konferenzbeitrag
133
No longer published / No longer aquired
126
Advisory report
96
Gutachten
96
Collection of articles written by one author
92
Sammlung
92
Reprint
66
Lehrbuch
65
Bibliografie
61
Mehrbändiges Werk
60
Multi-volume publication
60
Forschungsbericht
49
Systematic review
49
Übersichtsarbeit
49
Handbook
41
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English
15,144
German
743
French
208
Spanish
119
Italian
74
Russian
28
Hungarian
22
Dutch
22
Polish
19
Portuguese
17
Swedish
10
Czech
9
Slovak
8
Malay (macrolanguage)
7
Arabic
6
Chinese
6
Korean
5
Thai
5
Afrikaans
4
Bulgarian
4
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4
Japanese
4
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3
Norwegian
3
Romanian
3
Slovenian
3
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3
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2
Serbian
2
Undetermined
2
Azerbaijani
1
Indonesian
1
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1
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1
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1
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All
Han, Heesup
54
Mattila, Anna S.
34
Gustafsson, Anders
22
Prentice, Catherine
22
Gallouj, Fai͏̈z
21
Jang, Soocheong
20
Rahman, Zillur
20
Witell, Lars
19
McColl-Kennedy, Janet R.
18
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Kowalkowski, Christian
17
Loureiro, Sandra Maria Correia
17
Paul, Justin
17
Walsh, Gianfranco
17
Broadberry, Stephen N.
16
Hyun, Sunghyup Sean
16
Rubalcaba-Bermejo, Luis
16
Barnes, Donald C.
15
Klaus, Philipp
15
Söderlund, Magnus
15
Kanas, Angelos
14
Prayag, Girish
14
Sharma, Piyush
14
Wirtz, Jochen
14
Aksoy, Lerzan
13
Balaji, M. S.
13
Bang, Nguyen
13
Edvardsson, Bo
13
Gil-Alaña, Luis A.
13
Peel, David
13
Prybutok, Victor R.
13
Sparks, Beverley
13
Wu, Luorong
13
Altinay, Levent
12
Djellal, Faridah
12
Gursoy, Dogan
12
Johnson, Lester W.
12
Keiningham, Timothy
12
Liu, Chih-Hsing
12
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Institution
All
Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Argentinien / Secretaría de Planificación
1
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Published in...
All
Journal of retailing and consumer services
408
The service industries journal
327
Journal of business research : JBR
325
International journal of hospitality management
250
The journal of services marketing
193
International journal of consumer studies
112
Service business
103
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
100
Journal of service management
99
Journal of service research : JSR
96
Journal of travel and tourism marketing
96
Psychology & marketing
95
Cogent business & management
92
Applied economics
90
Services marketing quarterly
90
Industrial marketing management : the international journal for industrial and high-tech firms
81
International journal of production economics
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
European journal of marketing : EJM
69
Journal of international money and finance
66
Tourism management : research, policies, practice
64
Asia Pacific journal of marketing and logistics
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Technological forecasting & social change : an international journal
58
International journal of services and operations management
57
Managing service quality : MSQ ; an international journal
52
Journal of strategic marketing
51
Journal of the Academy of Marketing Science
51
The American economic review
50
The international review of retail, distribution and consumer research
50
The journal of business & industrial marketing
50
Economics letters
49
Research policy : policy, management and economic studies of science, technology and innovation
49
International journal of services technology and management
48
International journal of quality and service sciences
47
Journal of marketing management : MM
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
International journal of services, economics and management
45
Journal of service research
45
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Source
All
ECONIS (ZBW)
16,435
USB Cologne (EcoSocSci)
1
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1
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10
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16,436
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date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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