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Expectations and perceptions of passengers on service quality with reference to public transport undertakings
Kumar, Kanagaluru Sai - In: The IUP journal of operations management : IJOM 11 (2012) 3, pp. 67-81
Persistent link: https://www.econbiz.de/10009660045
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Troublesome travellers : the service system as a trigger of customer misbehaviour
Fellesson, Markus; Salomonson, Nicklas; A̐berg, Annika - In: International journal of quality and service sciences 5 (2013) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10010127409
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Factors influencing the behavioral intention of public transport passengers
Widianti, Tri; Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; … - In: International journal of quality & reliability management 32 (2015) 7, pp. 666-692
Persistent link: https://www.econbiz.de/10011442166
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Qualité de service des transports publics et mobilité urbaine : pratiques et représentations analyse comparative franco-suisse
Jemelin, Christophe - 2004
Persistent link: https://www.econbiz.de/10002398534
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Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: Journal of retailing and consumer services 61 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
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An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...
Apanasevic, Tatjana; Markendahl, Jan; Arvidsson, Niklas - 2013
Swedish public transport organizations have set an objective to double usage of the public transport during the next coming five years. This study attempts to investigate if the current ticket solutions support the goal of the public transport companies, and if the available mobile phone...
Persistent link: https://www.econbiz.de/10010209350
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Operational strategy of customized bus considering customers' variety seeking behavior and service level
Liu, Jiaguo; Zhao, Huida; Li, Jian; Yue, Xiaohang - In: International journal of production economics 231 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10012415012
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The impact of social cues on passengers' travel experience
Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: The service industries journal 39 (2019) 3/4, pp. 299-318
Persistent link: https://www.econbiz.de/10012203294
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Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit
Van Lierop, Dea; El-Geneidy, Ahmed - In: Research in transportation economics 59 (2016), pp. 50-59
Persistent link: https://www.econbiz.de/10011706711