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The impact of public services...
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Konsumentenverhalten
Großbritannien
135,977
United Kingdom
92,537
Service quality
20,675
Dienstleistungsqualität
20,659
Deutschland
15,904
USA
14,339
Germany
13,164
United States
13,025
Lebensqualität
10,366
Theorie
9,980
Quality of life
9,829
Theory
9,750
Wohnungsmarkt
9,079
Frankreich
8,635
Housing market
7,850
EU-Staaten
6,979
Schätzung
6,939
EU countries
6,878
France
6,787
Estimation
6,571
Customer satisfaction
6,330
Kundenzufriedenheit
6,307
Consumer behaviour
5,836
Satisfaction
5,035
Öffentliche Dienstleistung
5,026
Public services
4,859
Zufriedenheit
4,817
Vergleich
4,482
Comparison
4,270
Beziehungsmarketing
4,053
Relationship marketing
4,045
Japan
4,040
Welt
3,970
World
3,902
Italien
3,901
Wirtschaftsgeschichte
3,626
Immobilienpreis
3,604
Real estate price
3,563
Vereinigte Staaten
3,531
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Online availability
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Undetermined
2,621
Free
1,119
Type of publication
All
Article
4,724
Book / Working Paper
1,142
Type of publication (narrower categories)
All
Article in journal
4,524
Aufsatz in Zeitschrift
4,524
Graue Literatur
288
Non-commercial literature
288
Working Paper
275
Arbeitspapier
239
Aufsatz im Buch
183
Book section
183
Hochschulschrift
81
Thesis
61
Conference paper
42
Konferenzbeitrag
42
Collection of articles of several authors
32
Sammelwerk
32
Aufsatzsammlung
16
Bibliografie enthalten
14
Bibliography included
14
Case study
14
Fallstudie
14
Konferenzschrift
8
Collection of articles written by one author
7
Reprint
7
Sammlung
7
Amtsdruckschrift
6
Government document
6
Systematic review
3
Übersichtsarbeit
3
Advisory report
2
Bibliografie
2
Gutachten
2
Handbook
2
Handbuch
2
Market information
2
Marktinformation
2
Conference proceedings
1
Mikroform
1
Rezension
1
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English
5,750
German
98
French
9
Polish
6
Swedish
3
Finnish
1
Russian
1
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Han, Heesup
32
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Griffith, Rachel
14
Klaus, Philipp
14
Line, Nathaniel D.
14
Sharma, Piyush
14
Balaji, M. S.
13
Grunert, Klaus G.
13
Propper, Carol
13
Gong, Taeshik
12
Jang, Soocheong
12
Prybutok, Victor R.
12
Sommer, Martin
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Hyun, Sunghyup Sean
11
Alan, Sule
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Blundell, Richard W.
9
Dennis, Charles
9
Hollebeek, Linda D.
9
Verbeke, Wim
9
Voorhees, Clay M.
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Carlson, Jamie
8
Crossley, Thomas F.
8
Dubois, Pierre
8
Harun, Ahasan
8
Lee, Seonjeong
8
Mitchell, Vincent-Wayne
8
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National Bureau of Economic Research
22
City of London (England) / Corporation
2
National Consumer Council
2
National Institute of Economic and Social Research
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Atlanta, Georgia Consumer Panel
1
Books on Demand GmbH <Norderstedt>
1
British Market Research Bureau, ltd
1
Bureau of International Labor Affairs
1
Cambridge University Press
1
Center for Real Estate Studies
1
Centre for Economic Performance
1
Centre for Social and Economic Research on the Global Environment
1
Christian-Albrechts-Universität zu Kiel
1
City of London Gas Consumers' General Committee
1
Committee on Welsh Affairs
1
Conference committees in the United States Congress
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Conservative Political Centre
1
Consumer Council
1
Consumers' Association / Library
1
Consumers' Association Ltd.
1
Department of Labor
1
Deutschland / Bundeswehr / Universität Hamburg
1
England and Wales / Parliament
1
Erasmus Research Institute of Management
1
Europäische Zentralbank
1
Export Council for Europe - E. C. E.
1
Fabian Society
1
Forschungsinstitut zur Zukunft der Arbeit
1
Foundation for Research on Human Behavior
1
Freie Universität Berlin / Zentralinstitut für Sozialwissenschaftliche Forschung
1
Friedrich-Ebert-Stiftung / Abteilung Wirtschafts- und Sozialpolitik
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Commission on Industrial Relations
1
Great Britain / Dept of Prices and Consumer Protection
1
Great Central Gas Consumers' Company
1
Grosbritannien / Welsh Water Authority
1
IGI Global
1
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Published in...
All
Journal of retailing and consumer services
262
International journal of hospitality management
202
Journal of business research : JBR
145
The journal of services marketing
109
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
Journal of travel and tourism marketing
73
The service industries journal
70
Services marketing quarterly
65
International journal of consumer studies
56
Journal of service research : JSR
49
Cogent business & management
47
Psychology & marketing
45
European journal of marketing : EJM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Asia Pacific journal of marketing and logistics
34
Journal of marketing management : MM
34
Journal of service management
33
The international journal of bank marketing : IJBM
32
Tourism management : research, policies, practice
32
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of retail & distribution management
27
International journal of services and operations management
26
International journal of services, economics and management
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of consumer behaviour : an international research review
25
Journal of service research
25
Journal of strategic marketing
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
24
Journal of customer behaviour
23
Total quality management & business excellence
22
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
NBER working paper series
21
The international review of retail, distribution and consumer research
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
5,829
EconStor
37
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1
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1
Marketing of public services : the impact of Service quality, reputation and consumer engagement on customer perceived value, satisfaction and loyalty
Ayyagari, Madhavi
;
Parahoo, Sanjai
;
Harvey, Heather Lea
- In:
Economic analysis : EA
51
(
2018
)
1/2
,
pp. 60-78
Persistent link: https://www.econbiz.de/10012061744
Saved in:
2
Evaluating consumer perceptions of government services quality
Nasif, Nese
;
Sheng, Xiaojing
;
Chilsen, Joel
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 145-162
Persistent link: https://www.econbiz.de/10012256935
Saved in:
3
Public services and the quality of life
Michalos, Alex C.
;
Zumbo, Bruno D.
- In:
Social indicators research : an international and …
48
(
1999
)
2
,
pp. 125-156
Persistent link: https://www.econbiz.de/10001421698
Saved in:
4
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
5
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
6
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
7
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
8
Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias
- In:
Public management review
12
(
2010
)
3
,
pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
Saved in:
9
Customer service
Bürkle, Rainer
- In:
Manual of international marketing
,
(pp. 521-532)
.
2006
Persistent link: https://www.econbiz.de/10003368633
Saved in:
10
PSS-ÖB : Strategien zum Umgang mit Umsetzungshemmnissen bei der Einführung von ökoeffizienten Produkt-Service-Systemen in der öffentlichen Beschaffung ; ein Projektbericht im Rahme...
Tisch, Angelika
;
Seebacher, Ulrike
;
Klade, Manfred
; …
-
2008
Persistent link: https://www.econbiz.de/10003784424
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