//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Drivers of service satisfactio...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
USA
330,277
United States
291,688
Theorie
40,928
Theory
40,383
Schätzung
17,013
Estimation
16,206
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Deutschland
12,685
Großbritannien
11,402
Germany
10,620
Consumer behaviour
10,298
EU-Staaten
9,972
Japan
9,918
United Kingdom
9,811
EU countries
9,556
Vereinigte Staaten
8,586
Geldpolitik
8,370
Welt
8,028
Monetary policy
7,983
Service quality
7,864
World
7,809
Dienstleistungsqualität
7,691
Vergleich
7,526
Börsenkurs
7,329
Kanada
7,211
Share price
7,196
Comparison
7,157
Wirkungsanalyse
6,797
Canada
6,701
Impact assessment
6,606
Relationship marketing
6,597
Beziehungsmarketing
6,561
Konjunktur
6,006
Business cycle
5,697
Wirtschaftswachstum
5,417
Bank
5,322
Finanzkrise
5,288
Produktivität
5,248
more ...
less ...
Online availability
All
Undetermined
3,905
Free
1,576
Type of publication
All
Article
8,157
Book / Working Paper
1,995
Journal
20
Type of publication (narrower categories)
All
Article in journal
7,785
Aufsatz in Zeitschrift
7,785
Graue Literatur
839
Non-commercial literature
839
Working Paper
767
Arbeitspapier
702
Aufsatz im Buch
349
Book section
349
Hochschulschrift
217
Thesis
177
Collection of articles of several authors
65
Conference paper
65
Konferenzbeitrag
65
Sammelwerk
65
Collection of articles written by one author
50
Sammlung
50
Aufsatzsammlung
43
Lehrbuch
36
Textbook
35
Case study
29
Fallstudie
29
Konferenzschrift
20
Reprint
19
Bibliografie enthalten
17
Bibliography included
17
Glossar enthalten
12
Glossary included
12
Systematic review
12
Übersichtsarbeit
12
Ratgeber
11
Amtsdruckschrift
9
Government document
9
Guidebook
9
Bibliografie
7
Conference proceedings
7
No longer published / No longer aquired
3
Statistik
3
Accompanied by computer file
2
CD-ROM, DVD
2
Elektronischer Datenträger als Beilage
2
more ...
less ...
Language
All
English
9,982
German
178
French
14
Spanish
1
Swedish
1
Author
All
Han, Heesup
64
Mattila, Anna S.
30
Jang, Soocheong
23
Lusk, Jayson L.
20
Usman, Osly
20
Stavins, Joanna
19
Schuh, Scott
18
Hyun, Sunghyup Sean
17
McFadden, Daniel
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Agarwal, Sumit
16
Bilgihan, Anil
16
Prayag, Girish
16
Winter, Joachim
16
Einav, Liran
15
Heiss, Florian
15
Aksoy, Lerzan
14
Gustafsson, Anders
13
Klaus, Philipp
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Park, Jungkun
13
Prybutok, Victor R.
13
Sharma, Piyush
13
Söderlund, Magnus
13
Tanford, Sarah
13
Wu, Luorong
13
Balaji, M. S.
12
Grewal, Dhruv
12
Huber, Frank
12
Miao, Li
12
Tonsor, Glynn T.
12
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Keiningham, Timothy
11
Kim, Jinkyung Jenny
11
Liu, Chih-Hsing
11
Nayga, Rodolfo M.
11
Paul, Justin
11
more ...
less ...
Institution
All
National Bureau of Economic Research
57
American Marketing Association
8
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
IGI Global
3
Springer Fachmedien Wiesbaden
3
Federal Reserve Bank of New York
2
INSEAD
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
USA / Economic Research Service
2
University of Madras / Department of Commerce
2
American Council on Consumer Interests
1
American Economic Association
1
American Home Economics Association
1
American Management Association
1
American Management Asssociations
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Columbia University / Bureau of Applied Social Research
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Labor
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutsches Historisches Institut Washington DC
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dhanāgār-Heeṅ-P̱raḥdeś-Daiy
1
Ecole des hautes études commerciales <Montréal> / Institut d'économie appliquée
1
Erasmus Research Institute of Management
1
European University Institute / Department of Economics
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
389
Working paper / National Bureau of Economic Research, Inc.
246
International journal of hospitality management
243
Journal of business research : JBR
219
Journal of consumer research : JCR ; an interdisciplinary bimonthly
153
The journal of services marketing
117
Journal of travel and tourism marketing
114
Psychology & marketing
109
Journal of hospitality marketing & management
108
International journal of contemporary hospitality management
87
Cogent business & management
77
Services marketing quarterly
70
Tourism management : research, policies, practice
67
Journal of fashion marketing and management
65
Journal of air transport management
64
Asia Pacific journal of marketing and logistics
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
International journal of consumer studies
57
International journal of electronic marketing and retailing : IJEMR
56
NBER working paper series
56
International journal of retail & distribution management
52
The service industries journal
51
Journal of international consumer marketing
47
Journal of the Academy of Marketing Science
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
European journal of marketing : EJM
46
The journal of consumer marketing
46
Journal of service management
45
Journal of service research : JSR
45
American journal of agricultural economics
43
Journal of strategic marketing
43
Service business
43
The international review of retail, distribution and consumer research
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
39
Journal of marketing theory and practice
38
Tourism management perspectives : TMP
38
The American economic review
37
Journal of marketing
35
more ...
less ...
Source
All
ECONIS (ZBW)
10,090
EconStor
66
OLC EcoSci
14
USB Cologne (business full texts)
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
10,172
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US)
airline
industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
2
Self-service technology versus traditional service : examining cognitive factors In the purchase of the
airline
ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
3
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global
airline
alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
4
A study on the factors affecting customer satisfaction in online
airline
services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
5
Identifying customer satisfaction estimators using review mining
Suzuki, Takayuki
;
Gemba, Kiminori
;
Aoyama, Atsushi
- In:
International journal of technology marketing : IJTMkt
9
(
2014
)
2
,
pp. 187-210
Persistent link: https://www.econbiz.de/10010404505
Saved in:
6
The impacts of service failure and recovery efforts on
airline
customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
7
Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia
Khan, Humera
;
Dominic, P. D. D.
- In:
International journal of business innovation and research
12
(
2017
)
4
,
pp. 508-524
Persistent link: https://www.econbiz.de/10011719273
Saved in:
8
The anomaly of
airline
passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa
;
Rahayu Hijrah Hati
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
Saved in:
9
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
10
Customer satisfaction and loyalty : a study of interrelationships and effects in Nigerian domestic
airline
industry
Ganiyu, Rahim A.
- In:
Oradea journal of business and economics
2
(
2017
)
1
,
pp. 7-20
Persistent link: https://www.econbiz.de/10011780634
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->