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The influence of service quality, corporate image, and customer satisfaction on customer loyalty in banking sector in Yogyakarta
Christanto, Yohanes Michael; Santoso, Singgih - 2022
Persistent link: https://www.econbiz.de/10013445142
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Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
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Customer Loyalty : The Effect of Service Quality, Corporate Image, Customer Relationship Marketing and Customer Satisfaction as Intervening Variable - An Empirical Analysis of Bank...
Karyose, Hellen - 2019
customer satisfaction and customer loyalty. The population consisted of 180 bank customers in Malang city. For the analysis of …
Persistent link: https://www.econbiz.de/10012891403
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The effects of service quality, image and trust on satisfaction and its impact on Syari’ah Bank customer loyalty in Palembang
Asiati, Diah Isnaini; Wibowo; Umar, Husein; Sitinjak, Tony - In: Business and Economic Research : BER 9 (2019) 1, pp. 295-316
Persistent link: https://www.econbiz.de/10012030418
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Determining the relationship between organizational reputation and citizens' behavioral intentions (case: Bank Shahr customers)
Zarandi, Hossein Mohammadpour; Amirkabiri, Alireza; … - In: Journal of urban economics and management : a quarterly … 5 (2017) 20, pp. 99-111
Persistent link: https://www.econbiz.de/10011774282
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Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong; Noman, Abu Hanifa Md.; Hassan, M. Kabir - In: International journal of bank marketing 41 (2023) 3, pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
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How does social media advertising persuade? : an investigation of the moderation effects of corporate reputation, privacy concerns and intrusiveness
Rana, Meghna; Arora, Nilesh - In: Journal of global marketing 35 (2022) 3, pp. 248-267
Persistent link: https://www.econbiz.de/10013361608
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The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu; Lai, Hung-Sheng; King, Brian - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
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The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183