Jevtić, Jelena; Tomić, Slavica; Leković, Ksenija - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 7 (2021) 1, pp. 190-200
recovery. The perception of interactionist fairness is one of the determinants of a user’s complaint behaviour. Interactionist … perception of fairness of interaction in handling complaints of users of travel agency services in terms of their socio …