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Konsumentenverhalten
Service quality
14
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ECONIS (ZBW)
12
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1
Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.
;
Gremler, Dwayne D.
;
Lemmink, Jos
- In:
Journal of service management
26
(
2015
)
5
,
pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
Saved in:
2
Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry
Odekerken-Schröder, Gaby
;
Ouwersloot, Hans
;
Lemmink, Jos
; …
-
2002
Persistent link: https://www.econbiz.de/10001780781
Saved in:
3
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
-
2003
Persistent link: https://www.econbiz.de/10001780962
Saved in:
4
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
5
Discounting humanity : when consumers are price conscious, employees appear less human
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Hoegg, …
- In:
Journal of consumer psychology : JCP : the official …
28
(
2018
)
2
,
pp. 272-292
Persistent link: https://www.econbiz.de/10011858686
Saved in:
6
Investigating a comparative evaluation approach in explaining loyalty
Jaiswal, Anand Kumar
;
Lemmink, Jos
- In:
Marketing intelligence & planning
35
(
2017
)
7
,
pp. 937-954
Persistent link: https://www.econbiz.de/10011798112
Saved in:
7
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
Saved in:
8
Remembered experiences and revisit intentions : a longitudinal study of safari park visitors
Barnes, Stuart J.
;
Mattsson, Jan
;
Sørensen, Flemming
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 286-294
Persistent link: https://www.econbiz.de/10011556087
Saved in:
9
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
10
Understanding current and future issues in collaborative consumption : a four-stage Delphi study
Barnes, Stuart J.
;
Mattsson, Jan
- In:
Technological forecasting & social change : an …
104
(
2016
),
pp. 200-211
Persistent link: https://www.econbiz.de/10011609359
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