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Konsumentenverhalten
Service quality
31
Dienstleistungsqualität
30
Emotion
29
Consumer behaviour
27
Relationship marketing
25
Beziehungsmarketing
24
Australia
21
Australien
18
Customer satisfaction
17
Kundenzufriedenheit
16
Dienstleistungssektor
14
Diversity management
12
Service industry
12
Health care
11
Beschwerdemanagement
9
Complaint management
9
Diversity Management
9
Gesundheitsversorgung
9
Betriebliche Wertschöpfung
8
Customer experience
8
Dienstleistung
8
Marketing not elsewhere classified
8
Organizational behaviour
8
Services
8
Value creation
8
China
7
Customer service
7
Customer value
7
Kundenservice
7
Kundenwert
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Gesundheitswesen
6
Health care system
6
Rebekah Russell-Bennett
6
Satisfaction
6
Well-being
6
Arbeitsgruppe
5
Customer integration
5
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Undetermined
10
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1
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Article
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Aufsatz in Zeitschrift
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English
25
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McColl-Kennedy, Janet R.
21
Gustafsson, Anders
5
Härtel, Charmine E. J.
4
Patterson, Paul G.
4
Lemon, Katherine N.
3
Brady, Michael K.
2
Danaher, Tracey S.
2
Field, Joy M.
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Orsingher, Chiara
2
Ostrom, Amy L.
2
Russell-Bennett, Rebekah
2
Snyder, Hannah
2
Subramony, Mahesh
2
Surachartkumtonkun, Jiraporn
2
Tombs, Alastair G.
2
Witell, Lars
2
Zaki, Mohamed
2
Bolton, Ruth N.
1
Bradley, Graham L.
1
Butten, Kaley
1
Dagger, Tracey S.
1
Ford, Robert C.
1
Friman, Margareta
1
Gallan, Andrew S.
1
Green, Teegan
1
Hansen, David
1
Hogan, Suellen J.
1
Jaakkola, Elina
1
Jimmieson, Nerina L.
1
Kimberley, Nell
1
Klaus, Philipp
1
Lervik-Olsen, Line
1
Li, Jane
1
Mulcahy, Rory
1
Neely, Andy D.
1
Nguyen, Doan
1
Nguyen, Doan T.
1
Perks, Helen
1
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Journal of business research : JBR
4
Journal of service research
3
Journal of service research : JSR
3
Australasian marketing journal
2
Journal of retailing
2
Psychology & marketing
2
Business horizons
1
European journal of marketing : EJM
1
International journal of consumer studies
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
The journal of brand management : an international journal
1
The journal of services marketing
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ECONIS (ZBW)
25
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25
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1
Heart versus mind : the functions of emotional and cognitive loyalty
Härtel, Charmine E. J.
;
Russel-Bennett, Rebekah
- In:
Australasian marketing journal
18
(
2010
)
1
,
pp. 1-7
Persistent link: https://www.econbiz.de/10003940451
Saved in:
2
A tri-dimensional approach for auditing brand loyalty
Worthington, Steve
;
Russell-Bennett, Rebekah
;
Härtel, …
- In:
The journal of brand management : an international journal
17
(
2009/10
)
4
,
pp. 243-253
Persistent link: https://www.econbiz.de/10003944858
Saved in:
3
Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Kimberley, Nell
;
Härtel, Charmine E. J.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 207-218
Persistent link: https://www.econbiz.de/10003722225
Saved in:
4
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
5
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
6
Social and spatial influence of customers on other customers in the social-servicescape
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
18
(
2010
)
3
,
pp. 120-131
Persistent link: https://www.econbiz.de/10008653819
Saved in:
7
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
8
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
9
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
10
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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