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Konsumentenverhalten
USA
330,547
United States
291,952
Theorie
46,342
Theory
45,646
Service quality
21,822
Dienstleistungsqualität
21,071
Schätzung
17,602
Estimation
16,772
Deutschland
13,632
Großbritannien
11,796
Germany
11,482
Product quality
10,855
Produktqualität
10,841
Consumer behaviour
10,747
EU-Staaten
10,281
United Kingdom
10,180
Japan
10,066
EU countries
9,852
Vereinigte Staaten
8,632
Geldpolitik
8,531
Welt
8,310
Monetary policy
8,141
World
8,077
Vergleich
7,657
Börsenkurs
7,417
Comparison
7,284
Share price
7,283
Kanada
7,261
Customer satisfaction
7,093
Wirkungsanalyse
6,951
Kundenzufriedenheit
6,893
Impact assessment
6,755
Canada
6,746
Reputation
6,096
Konjunktur
6,039
Business cycle
5,730
China
5,671
Produktivität
5,607
Wirtschaftswachstum
5,538
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3,829
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1,825
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Article
8,284
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2,434
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18
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Article in journal
7,844
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7,844
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1,063
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1,063
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980
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900
Aufsatz im Buch
397
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397
Hochschulschrift
269
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215
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85
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85
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61
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61
Conference paper
55
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55
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43
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35
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34
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31
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31
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30
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30
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24
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19
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15
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15
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15
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15
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11
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11
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10
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9
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8
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6
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3
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English
10,435
German
265
French
25
Italian
4
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4
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3
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2
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2
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1
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1
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Han, Heesup
41
Mattila, Anna S.
34
Usman, Osly
31
Jang, Soocheong
25
Lusk, Jayson L.
22
Stavins, Joanna
19
Schuh, Scott
18
McFadden, Daniel
17
Prentice, Catherine
17
Sharma, Piyush
17
Agarwal, Sumit
16
McColl-Kennedy, Janet R.
16
Winter, Joachim
16
Einav, Liran
15
Grewal, Dhruv
15
Heiss, Florian
15
Nayga, Rodolfo M.
15
Hanks, Lydia
14
Kerschbamer, Rudolf
14
Line, Nathaniel D.
14
Miao, Li
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Klaus, Philipp
13
Park, Jungkun
13
Bilgihan, Anil
12
Gong, Taeshik
12
Grunert, Klaus G.
12
Tonsor, Glynn T.
12
Cawley, John H.
11
Friedrichsen, Jana
11
Goldsmith, Ronald E.
11
Gustafsson, Anders
11
Handel, Benjamin R.
11
Hollebeek, Linda D.
11
Hyun, Sunghyup Sean
11
Kaiser, Harry M.
11
Kim, Woo Gon
11
Propper, Carol
11
Voorhees, Clay M.
11
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National Bureau of Economic Research
76
American Marketing Association
9
Friedrich-Schiller-Universität Jena
5
Springer Fachmedien Wiesbaden
4
USA / Bureau of Foreign and Domestic Commerce
4
IGI Global
3
Erasmus Research Institute of Management
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of San Francisco
2
INSEAD
2
OECD
2
Svenska Handelshögskolan <Helsinki>
2
USA / Economic Research Service
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Akademia Ekonomiczna w Krakowie
1
American Council on Consumer Interests
1
American Home Economics Association
1
American Management Association
1
American Management Asssociations
1
Bonn Graduate School of Economics
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Centre for Research on Innovation and Competition <Manchester>
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Christian-Albrechts-Universität zu Kiel
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Christian-Albrechts-Universität zu Kiel / Institut für Ernährungswirtschaft und Verbrauchslehre
1
Columbia University / Bureau of Applied Social Research
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Agricultural Economics, Cornell University Agricultural Experiment Station
1
Department of Labor
1
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Published in...
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Journal of retailing and consumer services
332
International journal of hospitality management
272
Working paper / National Bureau of Economic Research, Inc.
255
Journal of business research : JBR
219
Journal of consumer research : JCR ; an interdisciplinary bimonthly
160
The journal of services marketing
123
Psychology & marketing
107
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
86
Services marketing quarterly
80
NBER working paper series
75
Journal of fashion marketing and management
67
The service industries journal
65
International journal of consumer studies
61
Journal of service research : JSR
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
55
Asia Pacific journal of marketing and logistics
54
Cogent business & management
52
Journal of international consumer marketing
51
Journal of the Academy of Marketing Science
51
International journal of retail & distribution management
50
American journal of agricultural economics
48
The journal of consumer marketing
45
European journal of marketing : EJM
43
Journal of consumer affairs : official publication of the American Council on Consumer Interests
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Tourism management : research, policies, practice
42
Journal of retailing
41
The journal of product & brand management
41
Journal of marketing theory and practice
40
The American economic review
40
Journal of marketing
39
Discussion paper / Centre for Economic Policy Research
37
Journal of consumer behaviour : an international research review
37
Journal of food products marketing
37
Service business
37
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Source
All
ECONIS (ZBW)
10,628
EconStor
92
OLC EcoSci
14
USB Cologne (business full texts)
1
USB Cologne (EcoSocSci)
1
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1
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
2
The impact of a product-harm crisis on customer perceived value
Ma, Baolong
;
Zhang, Lin
;
Wang, Gao
;
Fei, Li
- In:
International journal of market research : JMRS ; the …
56
(
2014
)
3
,
pp. 341-366
Persistent link: https://www.econbiz.de/10010384688
Saved in:
3
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
4
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
5
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
6
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
7
Exploring the impacts of service guarantee strategy
Lee, Kyuho
;
Khan, Mahmood A.
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
Saved in:
8
How customer voice contributes to stronger service provider relationships
Lacey, Russell
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 137-144
Persistent link: https://www.econbiz.de/10009568249
Saved in:
9
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
10
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
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