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Einfluss der internen Qualität...
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Konsumentenverhalten
Service quality
21,659
Dienstleistungsqualität
20,907
Erfolgsfaktor
17,661
Success factor
15,628
Customer satisfaction
15,472
Kundenzufriedenheit
13,887
Job satisfaction
13,669
Arbeitszufriedenheit
12,958
Consumer behaviour
7,527
Relationship marketing
7,513
Beziehungsmarketing
7,473
Deutschland
6,419
Germany
5,916
Unternehmensberatung
4,459
Consultancy services
3,657
Qualitätsmanagement
3,303
USA
3,290
Quality management
3,221
United States
3,165
Theorie
2,958
Theory
2,881
Employee retention
2,821
Mitarbeiterbindung
2,821
Wirtschaftsprüfung
2,646
Financial audit
2,626
Arbeitsverhalten
2,582
Work behaviour
2,572
Leistungsmotivation
2,291
Unternehmenserfolg
2,279
Work motivation
2,263
Satisfaction
2,239
Krankenhaus
2,176
Hospital
2,149
Firm performance
2,060
Personalmanagement
2,041
Human Resource Management
2,035
Führungsstil
2,026
Leadership style
2,013
job satisfaction
1,969
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Undetermined
3,768
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1,240
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6,285
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1,045
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5
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129
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97
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90
Conference paper
55
Konferenzbeitrag
55
Collection of articles of several authors
29
Sammelwerk
29
Aufsatzsammlung
27
Bibliografie enthalten
17
Bibliography included
17
Case study
14
Fallstudie
14
Konferenzschrift
10
Collection of articles written by one author
9
Sammlung
9
Handbook
8
Handbuch
8
Ratgeber
6
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4
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4
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3
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3
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2
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1
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7,067
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263
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Han, Heesup
58
Mattila, Anna S.
35
Usman, Osly
28
Prentice, Catherine
19
Hyun, Sunghyup Sean
18
Jang, Soocheong
18
Wong, IpKin Anthony
18
Klaus, Philipp
17
Line, Nathaniel D.
17
Prayag, Girish
17
Bilgihan, Anil
16
McColl-Kennedy, Janet R.
16
Aksoy, Lerzan
15
Balaji, M. S.
15
Gustafsson, Anders
15
Prybutok, Victor R.
15
Hanks, Lydia
14
Huber, Frank
14
Loureiro, Sandra Maria Correia
14
Ahn, Jiseon
13
Gong, Taeshik
13
Qu, Hailin
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Söderlund, Magnus
13
Wu, Luorong
13
Mittal, Vikas
12
Park, Jungkun
12
Roschk, Holger
12
Gursoy, Dogan
11
Keiningham, Timothy
11
Kim, Jinkyung Jenny
11
Kim, Woo Gon
11
Liu, Chih-Hsing
11
Paul, Justin
11
Propper, Carol
11
Quach, Sara
11
Sreejesh, S.
11
Voorhees, Clay M.
11
Wei, Wei
11
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National Bureau of Economic Research
4
Springer Fachmedien Wiesbaden
4
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing (FGM) e.V.
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
MCDP International UG (haftungsbeschränkt)
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Univerzita Komenského v Bratislave
1
Verlag Dr. Kovač
1
Verlag Franz Vahlen
1
World Advertising Research Center <Henley-on-Thames>
1
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Journal of retailing and consumer services
394
International journal of hospitality management
278
Journal of business research : JBR
195
The journal of services marketing
136
Journal of hospitality marketing & management
110
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
102
Cogent business & management
83
The service industries journal
82
Services marketing quarterly
77
Tourism management : research, policies, practice
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
Psychology & marketing
60
Journal of service research : JSR
56
Asia Pacific journal of marketing and logistics
55
Service business
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
Journal of strategic marketing
47
International journal of electronic marketing and retailing : IJEMR
45
European journal of marketing : EJM
43
The international journal of bank marketing : IJBM
41
Journal of the Academy of Marketing Science
40
International journal of retail & distribution management
38
Journal of retailing
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Tourism management perspectives : TMP
38
International journal of retail and distribution management
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
Journal of air transport management
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
International journal of services, economics and management
32
Journal of hospitality and tourism insights
32
The TQM journal : the international review of organizational improvement
32
International journal of business information systems : IJBIS
31
Journal of Asian finance, economics and business : JAFEB
31
Journal of Islamic marketing
31
Marketing intelligence & planning
30
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ECONIS (ZBW)
7,326
EconStor
8
OLC EcoSci
1
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1
Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment
Paposa, Kamalpreet Kaur
;
Paposa, Sukhvinder Singh
- In:
International journal of public sector performance …
13
(
2024
)
2
,
pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
Saved in:
2
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
3
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
4
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
5
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
6
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
7
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
8
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina
;
Singh, Rajesh K.
;
Seth, Nitin
- In:
International journal of productivity and quality …
21
(
2017
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
Saved in:
9
The role of satisfaction in alumni perceptions and supportive behaviors
Stephenson, Amber L.
;
Yerger, David B.
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
Saved in:
10
The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise
;
Tossan, Vesselina
;
Connan …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011339364
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