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Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi; Wu, Li wei - In: The service industries journal 29 (2009) 7/8, pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
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"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén - In: Journal of retailing and consumer services 21 (2014) 4, pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
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"Only you?": Marktanteile und Migration im Privatkundengeschäft der Bankengruppen
Oehler, Andreas - In: Bank-Archiv : Zeitschrift für das gesamte Bank- und … 52 (2004) 3, pp. 181-188
Persistent link: https://www.econbiz.de/10001981428
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"Only you"? - Marktanteile und Migration im Privatkundengeschäft : erhebliche Unterschiede zwischen den Bankengruppen
Oehler, Andreas (contributor) - 2003
Persistent link: https://www.econbiz.de/10001915614
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Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do; Pham Thanh Van; Tran Dung Manh; Pham … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
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The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy; El-Manstrly, Dahlia - In: Journal of retailing and consumer services 51 (2019), pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min; Fang, Yu-hui; Cheng, Hsiang-lan; Yen, … - In: Human systems management : HSM 32 (2013) 4, pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
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An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia - In: Journal of service management 27 (2016) 2, pp. 144-169
Persistent link: https://www.econbiz.de/10011564674