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A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub; Bideh, Alireza Ziaei - In: Service business 8 (2014) 2, pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
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Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang; Singh, Smita; Olson, Eric D.; Jeong, EunHa - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
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Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny; Han, Heesup - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
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Exploring competitive hotel selection attributes among guests : an importance-performance analysis
Kim, Jinkyung Jenny; Lee, Youngseok; Han, Heesup - In: Journal of travel and tourism marketing 36 (2019) 9, pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515
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Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji; Kim, Jinkyung Jenny; Han, Heesup - In: Journal of travel and tourism marketing 39 (2022) 6, pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
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What chefs want when buying Australian seafood
Lawley, Meredith; Howieson, Janet - In: Journal of food products marketing 21 (2015) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10011432037
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It’s time to celebrate : how can restaurateurs make special occasions even better?
Lim, Weng Marc - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 573-600
Persistent link: https://www.econbiz.de/10011349963
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Analysing passenger behaviour towards the catering industry : implications for airport management
Castillo-Manzano, José I.; López-Valpuesta, Lourdes - In: International journal of hospitality management 35 (2013), pp. 258-260
Persistent link: https://www.econbiz.de/10010225786
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E-menus : managing choice options in hospital foodservice
Hartwell, Heather; Johns, Nick; Edwards, John S. A. - In: International journal of hospitality management 53 (2016), pp. 12-16
Persistent link: https://www.econbiz.de/10011442939
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Sociodemographic and knowledge influence on attitudes towards food safety certification in restaurants
Lazzarin Uggioni, Paula; Salay, Elisabete - In: International journal of consumer studies 38 (2014) 4, pp. 318-325
Persistent link: https://www.econbiz.de/10010406641