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An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.; Boyer, Kenneth K.; Hult, G. Tomas M. - In: Direct marketing : an international journal 1 (2007) 2, pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
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A comparison of in-store vs. online grocery customers
Prud'homme, Andrea M.; Boyer, Kenneth K. - In: Grocery e-commerce : consumer behaviour and business …, (pp. 79-96). 2005
Persistent link: https://www.econbiz.de/10003150106
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Extending the supply chain : how cutting-edge companies bridge the critical last mile into customers' homes
Boyer, Kenneth Karel - 2004 - 1st ed
Persistent link: https://www.econbiz.de/10012673025
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The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.; Miller, Jason; Whipple, Judith M.; … - In: International journal of physical distribution and … 54 (2024) 1, pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
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An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L.; Miller, Jason W.; Griffis, Stanley E.; … - In: International journal of physical distribution and … 52 (2022) 2, pp. 150-169
Persistent link: https://www.econbiz.de/10013173425