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Konsumentenverhalten
Preismanagement
19,121
Pricing strategy
19,104
Customer satisfaction
15,559
Value creation
14,235
Betriebliche Wertschöpfung
14,071
Kundenzufriedenheit
13,976
Theorie
9,579
Theory
9,523
Consumer behaviour
8,776
Service quality
7,059
Dienstleistungsqualität
6,878
Relationship marketing
6,708
Beziehungsmarketing
6,669
Deutschland
2,580
USA
2,536
United States
2,457
Supply chain
2,455
Lieferkette
2,452
Germany
2,414
Globalisierung
2,301
Globalization
2,273
Electronic Commerce
1,862
E-commerce
1,807
Welt
1,795
World
1,786
Service management
1,759
Einzelhandel
1,698
Retail trade
1,678
Lieferantenmanagement
1,661
Supplier relationship management
1,658
Preisdifferenzierung
1,626
Dienstleistungsmanagement
1,619
Online-Handel
1,617
Online retailing
1,615
Price discrimination
1,612
Innovation
1,607
Preis
1,439
Price
1,394
Kundenintegration
1,363
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Undetermined
4,239
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1,729
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Article
6,927
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1,684
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7
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Article in journal
6,687
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Graue Literatur
481
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403
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394
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223
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223
Hochschulschrift
221
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161
Conference paper
58
Konferenzbeitrag
58
Collection of articles of several authors
34
Sammelwerk
34
Aufsatzsammlung
30
Collection of articles written by one author
28
Sammlung
28
Bibliografie enthalten
19
Bibliography included
19
Konferenzschrift
16
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10
Fallstudie
10
Conference proceedings
6
Handbook
4
Handbuch
4
Ratgeber
4
Amtsdruckschrift
3
Bibliografie
3
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3
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3
Glossar enthalten
2
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2
Guidebook
2
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2
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2
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2
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1
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1
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English
8,319
German
297
French
4
Italian
1
Dutch
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Han, Heesup
55
Mattila, Anna S.
36
Usman, Osly
29
Janssen, Maarten C. W.
20
Courty, Pascal
18
Hyun, Sunghyup Sean
18
Spann, Martin
18
Bilgihan, Anil
17
Huber, Frank
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Prayag, Girish
16
Roth, Stefan
16
Grewal, Dhruv
14
Jang, Soocheong
14
Monroe, Kent B.
14
Aksoy, Lerzan
13
Chen, Haipeng
13
Chen, Ying-Ju
13
Gustafsson, Anders
13
Jiang, Baojun
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Herrmann, Andreas
12
Homburg, Christian
12
Klaus, Philipp
12
Mittal, Vikas
12
Rudanko, Leena
12
Snir, Avichai
12
Wu, Luorong
12
Ahn, Jiseon
11
Bergemann, Dirk
11
Liu, Chih-Hsing
11
Matsushima, Noriaki
11
Prybutok, Victor R.
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Sharma, Piyush
11
Shelegia, Sandro
11
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National Bureau of Economic Research
18
Springer Fachmedien Wiesbaden
5
European University Institute / Department of Economics
4
Deutschland / Bundeswehr / Universität Hamburg
3
Universität Mannheim
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Brookings Institution
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Center for Economic Research <Tilburg>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Dänemark / Erhvervs- og Byggestyrelsen
1
Eberhard Karls Universität Tübingen
1
Econometrisch Instituut <Rotterdam>
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Pricing and Marketing Conference
1
Fördergesellschaft Marketing an der Universität Augsburg
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
GfK-Aktiengesellschaft <Nürnberg>
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
INSEAD
1
Institute of Leadership and Management <London>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Telecommunications Society
1
Josef Eul Verlag GmbH
1
Logos Verlag Berlin
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Otto-Friedrich-Universität Bamberg
1
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Journal of retailing and consumer services
404
International journal of hospitality management
230
Journal of business research : JBR
222
The journal of services marketing
110
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
86
Cogent business & management
77
Management science : journal of the Institute for Operations Research and the Management Sciences
72
Journal of revenue and pricing management
71
Tourism management : research, policies, practice
65
Services marketing quarterly
63
Psychology & marketing
62
Journal of retailing
59
Journal of strategic marketing
57
The service industries journal
56
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Journal of service management
51
European journal of marketing : EJM
49
International journal of electronic marketing and retailing : IJEMR
48
Journal of service research : JSR
48
The journal of product & brand management
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
46
Tourism management perspectives : TMP
44
Service business
43
European journal of operational research : EJOR
41
Journal of the Academy of Marketing Science
41
The international review of retail, distribution and consumer research
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of marketing
37
International journal of industrial organization
35
The international journal of bank marketing : IJBM
35
Manufacturing & service operations management : M & SOM
34
International journal of production economics
33
International journal of retail & distribution management
33
Journal of air transport management
32
Marketing intelligence & planning
30
Operations research
30
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ECONIS (ZBW)
8,606
EconStor
11
OLC EcoSci
1
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1
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8,618
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1
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
2
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
3
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
4
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
5
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
6
Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Saved in:
7
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
8
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
Consumer responses to service situations : tests for main and interaction effects
Watson, Stevie
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 287-296
Persistent link: https://www.econbiz.de/10009541359
Saved in:
10
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
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